Deputy Head of Asset Management (JHB)

I Grow Wealth Investments; Midrand; Presencial; ZAR 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

IGrow Rentals is seeking an experienced leader to guide the PM team across Gauteng. You will drive performance, set clear targets, manage staffing, and oversee cross-department collaboration with Maintenance, Finance, Vetting, and Letting.

Daily, weekly, and monthly reporting will be essential, along with ensuring data integrity in WeConnectU and timely responses to investor/tenant inquiries. The role reports to the Rentals CEO and requires proactive, independent leadership in a fast-paced

Formación

• Senior management or leadership experience in property, rentals or asset management.
• Strong people-management and leadership skills.
• Experience managing team performance and operational targets.
• Strong organisational and administrative abilities.
• Excellent communication and interpersonal skills.
• Ability to work with multiple teams and stakeholders.
• Strong attention to detail and ability to manage deadlines.
• Comfortable working with reports, KPIs and performance information.
• Experience with CRM systems, preferably Pipedrive, would be advantageous.
• Strong problem-solving and decision-making abilities.
• A proactive approach with the ability to work independently in a fast-paced environment.

Responsabilidades

• Provide inspired leadership.
• Report directly to the CEO of IGrow Rentals.
• Set and communicate clear targets to the team to be monitored.
• Manage staff wellbeing, team building and attend to general staff complaints and inquiries.
• Daily, weekly, and monthly reporting.
• Arrange and ensure staff training and keep training material updated.
• Arrange new staff onboarding along with the HR department.
• Working on all new developments alongside the Rentals CEO.
• Keep the rentals planner updated.
• Upskilling staff members who show initiative along with the Rentals CEO.
• PM team leave approval and end of year leave schedule - put in Rentals CEO diary so he is aware.
• Arrange staff awards with the Rentals CEO.
• Arrange team buildings and socials along with the Rentals CEO.
• TPN Monitor report ensure this is administered correctly and shared with Zandrea, Johan and Karen.
• TPN monthly submissions - Submit the data to TPN.
• Hello Peter reviews - investigate and report back to HR on the same day.
• Keeping all legal documents updated for IGrow rentals along with the Rentals CEO.
• Obtain and manage all passwords for IGrow PM team.
• Ensure Portfolio Administrators portfolio sheets (all units that they manage) are updated and grant access to Rentals CEO.
• Manage maintenance budget payments and submit weekly to Accounting department.
• Saving all rentals templates for every document used on the shared drive and always keeping this updated.
• Attend daily catch-up meetings with the Gauteng (JHB and PTA) teams.
• Run the Friday morning rentals meetings.
• Monitor the JHB team’s tickets in Zoho Desk, and assist in clearing these where required to ensure tickets are resolved within agreed turnaround times.
• Respond to investor and tenant complaints, and ensure these are resolved and closed out timeously.
• Attend to Rental Housing Tribunal matters as and where required.
• Ensure the integrity and accuracy of all data captured in WeConnectU.
• Oversee the handover of projects between Onboarding and Asset/Portfolio Management, as well as between Asset/Portfolio Managers, to ensure no information or tasks are lost.
• Oversee and manage PM team capacity and workload to ensure work is distributed evenly across the team.
• As the PM team sits at the centre of the business, coordinate and drive cross-departmental work with Maintenance and Facilities, Finance, Vetting, Billing and Collections, Letting, and Sectional Title Management.
• Any other duties as required from time to time.

Conocimientos

Senior leadership

People management

Team performance

Organisational ability

Communication skills

Cross-team coordination

Attention to detail

KPI reporting

CRM experience

Problem solving

Independent work

Herramientas

Pipedrive CRM

Descripción del empleo

Minimum requirements (Advantageous):

• Proven experience in a senior management or leadership role within property, rentals or asset management.


• Strong people-management and leadership skills.


• Experience managing team performance and operational targets.


• Strong organisational and administrative abilities.


• Excellent communication and interpersonal skills.


• Ability to work with multiple teams and stakeholders.


• Strong attention to detail and ability to manage deadlines.


• Comfortable working with reports, KPIs and performance information.


• Experience with CRM systems, preferably Pipedrive, would be advantageous.


• Strong problem-solving and decision-making abilities.


• A proactive approach with the ability to work independently in a fast-paced environment.

Duties and responsibilities include, but not limited to:

• Provide inspired leadership.


• Report directly to the CEO of IGrow Rentals.


• Set and communicate clear targets to the team to be monitored.


• Manage staff wellbeing, team building and attend to general staff complaints and inquiries.


• Daily, weekly, and monthly reporting.


• Arrange and ensure staff training and keep training material updated.


• Arrange new staff onboarding along with the HR department.


• Working on all new developments alongside the Rentals CEO.


• Keep the rentals planner updated.


• Upskilling staff members who show initiative along with the Rentals CEO.


• PM team leave approval and end of year leave schedule - put in Rentals CEO diary so he is aware.


• Arrange staff awards with the Rentals CEO.


• Arrange team buildings and socials along with the Rentals CEO.


• TPN Monitor report ensure this is administered correctly and shared with Zandrea, Johan and Karen.


• TPN monthly submissions - Submit the data to TPN.


• Hello Peter reviews - investigate and report back to HR on the same day.


• Keeping all legal documents updated for IGrow rentals along with the Rentals CEO.


• Obtain and manage all passwords for IGrow PM team.


• Ensure Portfolio Administrators portfolio sheets (all units that they manage) are updated and grant access to Rentals CEO.


• Manage maintenance budget payments and submit weekly to Accounting department.


• Saving all rentals templates for every document used on the shared drive and always keeping this updated.


• Attend daily catch-up meetings with the Gauteng (JHB and PTA) teams.


• Run the Friday morning rentals meetings.


• Monitor the JHB team’s tickets in Zoho Desk, and assist in clearing these where required to ensure tickets are resolved within agreed turnaround times.


• Respond to investor and tenant complaints, and ensure these are resolved and closed out timeously.


• Attend to Rental Housing Tribunal matters as and where required.


• Ensure the integrity and accuracy of all data captured in WeConnectU.


• Oversee the handover of projects between Onboarding and Asset/Portfolio Management, as well as between Asset/Portfolio Managers, to ensure no information or tasks are lost.


• Oversee and manage PM team capacity and workload to ensure work is distributed evenly across the team.


• As the PM team sits at the centre of the business, coordinate and drive cross-departmental work with Maintenance and Facilities, Finance, Vetting, Billing and Collections, Letting, and Sectional Title Management.


• Any other duties as required from time to time.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.