Deputy Director ICT Customer Services CIO ICT Serv

Nelson Mandela University; Gqeberha; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A South African educational institution seeks a Manager for Technical Support. The role involves managing technology deployment and providing reliable technical support to end-users. Candidates must have a minimum of 6 years in technical support and at least 3 years in a managerial role, along with a relevant degree. Strong leadership and project management skills are essential.

Qualifications

• Minimum 6 years of Technical Support Experience required.
• At least 3 years of experience in a managerial role in a technical environment.

Responsibilities

• Manage effective deployment of technology to end-users.
• Offer reliable and dependable technical support.
• Lead ICT projects and manage resources effectively.

Skills

Leadership

Interpersonal skills

Project management

Business proposal writing

Research in technology

Resource management

ITIL knowledge

COBIT Framework

Strategic sourcing

Technical training

Education

M + 4 Degree in Computer Science or related field

Job description

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

CORE PURPOSE OF JOB

To manage effective deployment of technology to all university end-users and offering predictable, dependable technical support.

KEY PERFORMANCE AREAS CORE COMPETENCIES

• Proven Leadership and Strong interpersonal and facilitation skills.
• Ability to draft and manage comprehensive ICT projects in a complex environment.
• Extensive experience in writing business proposals and reports.
• Knowledge of megatrends in digital transformation and proven ability to undertake research in the application of technology
• Demonstrable experience in resource management including Financial, management & Human Resources Management principles.
• Proven ability to identify and act on trends in IT within the business environment.
• Thorough understanding in the application of the ITIL and COBIT Frameworks;
• Proven experience in strategic sourcing of ICT services, contract and Service Level Management
• Experience in conceptualization and delivery of integrated digital solutions
• Experience in capacity building including designing and offering technical training

REQUIREMENTS

• M + 4 Degree with a major in Computer Science, Information Technology or Information Systems
• Minimum 6 Years Technical Support Experience
• Minimum 3 years experience in a managerial role in a technical environment.

ADDITIONAL INFORMATION

e.g. contact person and telephone number, e-mail; etc.