Deputy Director: ICT Customer Services

Nelson Mandela University; Gqeberha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent South African university is seeking a skilled individual to manage effective deployment of technology and provide technical support. Candidates should possess an M+4 Degree in Computer Science or related fields, along with significant experience in technical support and managerial roles. The role emphasizes leadership, project management, and resource management within a complex ICT environment.

Qualifications

• Minimum of 6 years technical support experience.
• Minimum 3 years experience in a managerial role in a technical environment.

Responsibilities

• Manage deployment of technology to university end-users.
• Provide dependable technical support.
• Draft and manage comprehensive ICT projects.

Skills

Proven Leadership

Interpersonal Skills

Project Management

Business Proposal Writing

Research in Technology

Resource Management

ITIL Framework

COBIT Framework

Strategic Sourcing

Technical Training

Education

M+4 Degree in Computer Science or Information Technology

Job description

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

Core Purpose of Job

To manage effective deployment of technology to all university end-users and offering predictable, dependable technical support.

Key Performance Areas & Core Competencies

• Proven Leadership and Strong interpersonal and facilitation skills.
• Ability to draft and manage comprehensive ICT projects in a complex environment.
• Extensive experience in writing business proposals and reports.
• Knowledge of megatrends in digital transformation and proven ability to undertake research in the application of technology
• Demonstrable experience in resource management including Financial, management & Human Resources Management principles.
• Proven ability to identify and act on trends in IT within the business environment.
• Thorough understanding in the application of the ITIL and COBIT Frameworks;
• Proven experience in strategic sourcing of ICT services, contract and Service Level Management
• Experience in conceptualization and delivery of integrated digital solutions
• Experience in capacity building including designing and offering technical training

Requirements

• M+4 Degree with a major in Computer Science, Information Technology or Information Systems
• Minimum of 6 years technical support experience
• Minimum 3 years experience in a managerial role in a technical environment.

Additional Information

• Cover letter
• Psychometrics/skills tests
• Reference checks
• Presentations
• Portfolios
• Equity targeted groups to be specified on the advert