Department Supervisor (Drive Thru Yard & Building)

Brights; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in South Africa is seeking a Department Manager to oversee the department's daily operations and ensure sales targets are met. The right candidate will have substantial supervisory experience, particularly in customer-facing environments, coupled with strong leadership and communication skills. The role involves managing staff, conducting evaluations, and ensuring high standards of customer service. A Matric certificate and leadership training are essential. This position promotes sustainable growth and a strong team culture.

Qualifications

• 3 years of frontline and supervisory experience required.
• 5 years of cashier experience needed.
• Training in Brights Leadership and Induction essential.

Responsibilities

• Ensure smooth running of the department.
• Assign staff to specific areas and monitor adherence to policies.
• Conduct regular inspections and facilitate sales meetings.

Skills

Leadership

Customer service

Time management

Communication

Dispute management

Education

Matric or equivalent

Higher Certificate or Diploma

Tools

Microsoft Office

Job description

Purpose: The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager. This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction. This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins

KEY RESPONSIBILITIES:

• Ensure smooth running of the department
• Make sure that standard operating procedures in department are adhered to
• Assign staff to specific areas and duties and monitor staff uniforms
• Facilitate departmental sales meetings
• Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
• Ensure price updates are done timeously
• Process EFT payments, Refunds/Credits
• Authorise transactions
• Check stats for cashing up – shorts & overs
• Direct customer to next available till, ensuring efficient process
• Implement and enforce all cashier policies
• Submission of weekly and monthly reports to superior
• Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
• Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
• Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
• Enforce disciplinary code of company and apply discipline
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent
• Higher Certificate or Diploma (advantage)
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• 3 Years Frontline & Supervisory experience
• 5 Years Cashier experience
• Must have previous experience in department
• Ability to issues disciplinary action & Initiate in a Disciplinary Enquiry
• Intermediate level merchandising certificate
• Inhouse return p/m2 standard
• Chairing disciplinary enquiry would be an advantage
• Dispute management & Prevention training
• Product and Stock Management knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Ability to act professional and maintain confidentiality
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Monitoring & evaluation skills
• Microsoft office (Internet, E-mails, Word & Excel)

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.