Department Manager X2

Brights Hardware; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading hardware retailer in Gauteng is seeking a Manager to drive sales growth and profitability. The role includes leading a team, addressing staffing issues, and ensuring customer satisfaction. Candidates must have a Matric qualification, at least 5 years of managerial experience, and 10 years in the hardware retail sector. Proficiency in Microsoft Office and excellent communication skills are essential for success in this position.

Qualifications

• 5 years of managerial experience in the retail industry.
• 10 years of experience in Hardware Retail.
• Ability to chair disciplinary inquiries.

Responsibilities

• Lead and manage a team of staff.
• Ensure timely resolution of customer complaints.
• Monitor staff attendance and schedule duties.
• Prepare and submit relevant reports to senior management.

Skills

Staff management

Customer service

Problem-solving

Time management

Interpersonal skills

Decision-making

Communication

Education

Matric or equivalent

Business Management qualification

Tools

Microsoft Office

Job description

Purpose

The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships.

Key Responsibilities

• Lead and manage a team of staff, overseeing recruitment, performance management and disciplinary procedures
• Address staffing issues, including conducting interviews, performance appraisals, and taking disciplinary action as required
• Ensure timely and professional resolution of customer complaints and comments
• Maintain awareness of market trends and competitor activity within the retail industry
• Plan and allocate staff schedules and duties
• Monitor staff attendance and authorise leave
• Uphold health, safety, and customer service standards
• Handle escalated customer complaints and issues
• Authorise price changes and staff purchases
• Oversee investigations into stock discrepancies and irregularities
• Attend and participate in management meetings and disciplinary enquiries
• Promote and uphold company values and brand
• Prepare and submit the relevant reports to senior management, including SWOT analysis
• Perform additional tasks as assigned by superiors

Qualifications & Requirements

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
• Valid Driver's Licence
• Ability to initiate and chair disciplinary inquiry
• Chairing disciplinary enquiry would be an advantage
• Training / experience with talent acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluation skills
• Problem solving & strong decision‑making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organisational skills
• Excellent team leader with high self‑motivation
• Computer literate and proficient in Microsoft Office (Internet, e‑mails, Word & Excel)

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation; we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions.

The Company reserves the right to make changes to these terms and conditions at any time and for any reason.