Department Head

Avbob; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A well-established company in South Africa is seeking a results-driven Department Head to oversee operations across five essential teams, including Retention and Fraud Detection. The role emphasizes servant leadership, coaching, and managing performance while ensuring compliance with regulatory standards. The ideal candidate will enhance team engagement and accountability. A competitive compensation package is offered as well as opportunities for professional development.

Benefits

Competitive compensation package

Employee development opportunities

Qualifications

• Results driven with strong leadership skills.
• Ability to conduct performance coaching and support team engagement.
• Experience in managing operational processes and compliance.

Responsibilities

• Lead and support a team of Team Leaders across multiple units.
• Drive coaching strategies and performance discussions.
• Oversee daily workflow to ensure service levels are met.
• Address client and branch complaints not resolved at clerk level.

Job description

We are looking for a results driven Department Head to oversee daily operations and performance across five essential teams : Retention, Courtesy Calls, New Business Verification, Fraud Detection, and Retention Premium Administration.

This role serves as a vital link between frontline Team Leaders and Senior Management ensuring high standards of service delivery, compliance and team performance.

You will be working for a well-established company with strong values.

In exchange for your services, you will receive a competitive compensation package.

You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE :

• Lead and support a team of Team Leaders across multiple units.
• Conduct regular one-on-one sessions and act as an escalation point for staff matters.
• Drive coaching strategies and performance discussions in collaboration with Team Leaders.
• Foster a culture of employee engagement, accountability, and high performance.
• Oversee daily workflow to ensure service levels and turnaround times are consistently met.
• Manage workforce planning, leave schedules, and resourcing for optimal delivery.
• Analyse department performance, identify bottlenecks, and implement improvement plans.
• Ensure adherence to regulatory, quality, and compliance standards.
• Address client and branch complaints not resolved at clerk level.
• Take ownership of operational audits, fraud investigations, and risk assessments.
• Compile department reports and communicate key insights to management.
• Liaise with IT and other departments on system issues and improvements.
• Handle escalations related to fraud, commission stops, and system discrepancies.