Dental Receptionist – CLDR

Armstrong Appointments; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dental practice in Johannesburg is seeking a dynamic receptionist to manage appointments, confirm treatment plans, and provide exceptional support to patients. The ideal candidate will have strong administrative and communication skills, a high school diploma, and preferably experience in a dental or medical office. Knowledge of dental terminology is a plus. Competitive salary is offered.

Qualifications

• Proficiency in word processing, data entry, scheduling, and managing emails.
• Exceptional interaction with patients providing a friendly experience.
• Strong verbal and written communication skills.

Responsibilities

• Booking and managing appointments.
• Confirming treatment plans before appointments.
• Receiving and processing payments promptly.

Skills

Administrative Skills

Customer Service

Communication

Organization

Problem-Solving

Dental Terminology

Education

High School Diploma/GED

Certificate in Office Administration

Tools

Dental Practice Management Software (like Dentrix)

Job description

Main job function

We are seeking a dynamic receptionist to join our front-office team. The role includes, but is not limited to:

• Booking and managing appointments
• Confirming treatment plans before appointments
• Receiving and processing payments promptly
• Liaising with referrers and laboratories
• Providing excellent communication and support to patients and colleagues

Skills & Qualities

Administrative Skills: Proficiency in tasks like word processing, data entry, scheduling, and managing emails and databases.

Computer Skills: Ability to use dental practice management software (like Dentrix) and other office applications.

Customer Service: Exceptional ability to interact with patients and provide a professional, friendly, and empathetic experience.

Communication: Strong verbal and written communication skills for interacting with patients, colleagues, and insurance companies.

Organization: Ability to multitask, prioritize tasks, and maintain an organized work environment in a busy dental practice.

Problem-Solving: Ability to handle unexpected situations and address issues calmly and efficiently.

Dental Terminology: Some employers value a working knowledge of dental terminology.

Other

Professionalism: A professional and confident demeanor is important for interacting with patients and colleagues.

Confidentiality: The ability to maintain patient confidentiality and professionalism is essential.

Teamwork: A willingness to work collaboratively as part of a dental team

Qualifications

High School Diploma/GED: This is the minimum educational requirement for most dental receptionist positions.

Additional Training: While not always mandatory, obtaining a certificate or associate’s degree in office administration, medical administration, or dental office management can make a candidate more competitive

Experience

Dental/Medical Office Experience: Previous experience in a dental or medical office setting is a significant advantage.

Customer Service Experience: Experience in general customer service or any other related administrative role is considered beneficial.

Salary

R25k