Dental Receptionist – Cldr

Armstrong Appointments; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment firm is looking for a dynamic receptionist to join the front-office team in Johannesburg, South Africa. Responsibilities include managing appointments, handling payments, and providing excellent communication with patients. Candidates should have a High School Diploma, experience in a dental or medical office setting is preferred. This role offers a salary of R25,000 and a chance to work in a supportive team environment.

Qualifications

• Minimum educational requirement is a High School Diploma/GED.
• Additional training in office administration or dental management is beneficial.
• Experience in a dental or medical office setting is advantageous.

Responsibilities

• Book and manage appointments efficiently.
• Confirm treatment plans with patients before appointments.
• Handle payments promptly.

Skills

Administrative Skills

Customer Service

Communication

Organization

Problem-Solving

Dental Terminology

Professionalism

Confidentiality

Teamwork

Education

High School Diploma / GED

Certificate in Office Administration

Tools

Dental practice management software (Dentrix)

Job description

Main job function

We are seeking a dynamic receptionist to join our front-office team.

Responsibilities

• Booking and managing appointments
• Confirming treatment plans before appointments
• Receiving and processing payments promptly
• Liaising with referrers and laboratories
• Providing excellent communication and support to patients and colleagues

Skills & Qualities

• Administrative Skills: Proficiency in tasks like word processing, data entry, scheduling, and managing emails and databases
• Computer Skills: Ability to use dental practice management software (like Dentrix) and other office applications
• Customer Service: Exceptional ability to interact with patients and provide a professional, friendly, and empathetic experience
• Communication: Strong verbal and written communication skills for interacting with patients, colleagues, and insurance companies
• Organization: Ability to multitask, prioritize tasks, and maintain an organized work environment in a busy dental practice
• Problem-Solving: Ability to handle unexpected situations and address issues calmly and efficiently
• Dental Terminology: Some employers value a working knowledge of dental terminology
• Professionalism: A professional and confident demeanor is important for interacting with patients and colleagues
• Confidentiality: The ability to maintain patient confidentiality and professionalism is essential
• Teamwork: A willingness to work collaboratively as part of a dental team

Qualifications

• High School Diploma / GED: This is the minimum educational requirement for most dental receptionist positions
• Additional Training: While not always mandatory, obtaining a certificate or associate's degree in office administration, medical administration, or dental office management can make a candidate more competitive

Experience

• Dental / Medical Office Experience: Previous experience in a dental or medical office setting is a significant advantage
• Customer Service Experience: Experience in general customer service or any other related administrative role is considered beneficial

Salary

R25k