Delivery Enablement Coordinator – German-speaking (IT Software Entry level)

ABC Worldwide; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global company in Cape Town seeks a dedicated resource scheduler to join their new team. The role includes prioritizing workloads, providing excellent customer service, and scheduling resources to meet Service Level Agreements. Fluency in English and German is essential. This full-time position offers an opportunity to grow within a digitization-focused business.

Qualifications

• Proven experience in delivering high standards of customer service.
• Ability to plan and organize workload.
• Strong attention to detail and accuracy.

Responsibilities

• Gather information through relevant business systems/tools.
• Advise and support customers to resolve queries.
• Schedule resources to meet SLAs.
• Provide excellent customer service.

Skills

Fluency in English

Fluency in German

Customer Service

Organizational skills

Strong administrative experience

Data accuracy

Excellent interpersonal skills

Tools

Microsoft Applications

Ticketing tool

Job description

Business Unit : Delivery Enablement

We are setting up a new team for the Group Delivery Back Office team in South Africa to help with the scheduling of different resources such as IT Consultants Project Managers and Engineers for our customers.

Key Responsibilities :

• Gather information through relevant business systems / tools.
• Advise and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resource requirements and schedule them accordingly.
• Provide excellent customer service to ensure that requests for information are provided promptly to avoid customer escalations.
• Schedule services and organize resources to meet Service Level Agreements (SLAs).
• Prioritize your own workload to ensure that deadlines and customer requirements are met.

Qualifications and Skills :

• Fluency in English and German.
• Good working knowledge of Microsoft Applications (experience with a ticketing tool is an advantage).
• Ability to plan and organize your own and others workload.
• Proven experience in delivering high standards of customer service.
• Strong administrative experience.
• Ability to ensure accuracy of data, provide data for reporting and process information.
• Excellent interpersonal skills, literacy skills, adaptability and ability to build relationships at all levels.

However we are broadly positioned across various industries plan for the long term and have always been flexible in our approach to our customers especially in times of crisis. Our core business is digitization and we believe that this topic will continue to grow in importance for many companies in both public and private sectors.

Thats why there are still areas of our business with clear hiring requirements - and we would like to bring talent like you on board! By the way we have completely virtualized our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

Required Experience :

Junior IC

Key Skills

Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

Employment Type : Full Time

Experience : years

Vacancy : 1