Dedicated Customer Service Representative

Bebeecustomerservant; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in Durban, South Africa, seeks an experienced individual for a customer-facing role. The position requires at least one year of experience in a UK call centre, excellent communication skills, and the ability to meet performance metrics. Responsibilities include providing exceptional customer service, collaborating with teammates, and adapting to various tasks as needed. The ideal candidate is proactive, a team player, and capable of working standard UK hours. This role offers an opportunity to contribute to team objectives and develop essential skills.

Qualifications

• At least 1 year's experience in a UK call centre environment.
• Ability to work standard UK hours, including daylight savings adjustments.
• Proven track record in meeting performance targets.
• Strong focus on building customer relationships.

Responsibilities

• Provide exceptional customer service via phone.
• Meet and exceed performance metrics set by the company.
• Work collaboratively with colleagues on team goals.
• Adaptable to additional responsibilities as required.

Skills

Excellent communication skills

Ability to work under pressure

Meeting performance targets

Interpersonal skills

Computer literacy

Job description

Job Opportunity

Seeking a dedicated and experienced individual to join our team in a customer-facing role.

The ideal candidate will possess excellent communication skills, be able to work under pressure, and have a strong ability to meet performance targets.

Key Responsibilities

• Provide exceptional customer service via phone, addressing queries and resolving issues in a timely and professional manner.
• Meet and exceed performance metrics set by the company, ensuring high levels of productivity and efficiency.
• Work collaboratively with colleagues to achieve team goals and objectives.
• Be adaptable and flexible, willing to take on additional responsibilities as required.

Requirements

• At least 1 year's experience working in a UK call centre environment, preferably in sales, lead generation, or customer service roles.
• Ability to work standard UK hours, including daylight savings time adjustments.
• Proven track record of meeting performance targets and achieving company KPIs.
• Excellent communication and interpersonal skills, with a strong focus on building relationships.
• Basic computer literacy and proficiency in using software applications relevant to the role.

Personal Qualities

• Self-motivated and proactive, with a strong work ethic.
• Team player with excellent communication and collaboration skills.
• Flexible and adaptable, with a willingness to learn and develop new skills.

Working Conditions

The ideal candidate will be based in Durban, South Africa, and will be expected to work within standard office hours.

This role requires a high level of adaptability and flexibility, with a focus on providing exceptional customer service.