Debtors Team Leader Parktown

Equity People; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A debt collection management firm in South Africa is seeking a seasoned individual to lead and optimize the performance of the Debtors team. This role involves supervising daily collection activities, ensuring effective reporting, and fostering team development. The ideal candidate should possess extensive debt collection experience, strong leadership skills, and proficiency in MS Office with advanced Excel capabilities. This is a full-time position with potential overtime hours.

Qualifications

• Minimum 7 years' experience in debt collection.
• At least 5 years in team leadership and management.
• Valid driver's license is required.

Responsibilities

• Supervise daily collection activities and campaigns.
• Compile and review daily, weekly, and monthly team performance reports.
• Lead, mentor, and evaluate the calling team.

Skills

Debt collection processes

Team leadership

MS Office skills

Advanced Excel

Education

Credit Management Level 5

Bookkeeping or Finance studies

Tools

Excalibur

D

SIMS

Job description

Introduction

Lead and optimize the performance of the Debtors team, focusing on minimizing overdue accounts and handovers.

The role requires specialization in debt collection processes and active supervision aligned with expertise.

Duties & Responsibilities

Debt Collections Oversight

• Supervise daily collection activities and campaigns
• Monitor performance metrics: calls, promises to pay (PTP), conversion rates
• Support collectors during calls and intervene when needed
• Identify accounts for handover and ensure compliance with internal processes

Ticket & Refund Management

• Ensure ticket resolution within SLA timelines
• Verify refund documentation and process adjustments accurately
• Handle ad hoc queries and escalations

Reporting & Analytics

• Compile and review daily, weekly, and monthly team performance reports
• Track broken PTPs, average talk time, and conversion rates

Team Leadership & Development

• Lead, mentor, and evaluate the calling team
• Recruit and train new staff
• Maintain high employee satisfaction and low attrition
• Ensure performance contracts and development plans are in place

System & Process Improvement

• Engage with systems (Excalibur, D, SIMs) and drive process enhancements
• Participate in user acceptance testing and weekly system meetings
• Log and resolve system issues efficiently

Desired Experience & Qualification

• Preferred: Credit Management Level 5; Bookkeeping or Finance studies advantageous
• Required: Valid driver's license
• Minimum 7 years' experience in debt collection
• At least 5 years in team leadership and management
• MS Office skills with advanced Excel
• Excalibur, D and SIMS knowledge an advantage
• Overtime may be required, including possible weekends

Package & Remuneration

• Per Month