Debt Collector

Truworths; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African fashion retailer seeks a motivated customer service representative to manage payment collections and negotiate terms. The ideal candidate should have a Matric qualification, be computer literate, and possess strong negotiation and problem-solving skills. Join us to thrive in a competitive and fast-paced environment.

Responsibilities

• Advise customer of total due amount and confirm payment details.
• Negotiate payment terms and offer solutions.
• Ensure all info is updated correctly.

Skills

Computer literate

Negotiation skills

Problem solving skills

Multi lingual

Education

Matric or equivalent qualification

Job description

Job Description

Job DescriptionAt Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.

Key Responsibilities

• Advises customer of total due amount (arrears instalment due).
• Asks for immediate payment / confirm PTP.
• Confirms when next payment will be.
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
• Advises customer of the relevant consequences of non-payment or benefits of making payment.
• Negotiate for total due / Multiple PTPs.
• Offers the option to pay via credit card and explain benefits of paying via credit card.
• Offer a debit order and explain benefits of a debit order payment.
• All info updated correctly and correct action codes used.

Qualifications and Experience

Matric or equivalent qualification

Competencies

• Computer literate (Excel, Word).
• Multi lingual beneficial.
• Is a willing, enthusiastic & active participant.
• Eager to learn new skills.
• Patient and tolerant.
• Competitive and a desire to succeed
• Focus and the ability to concentrate for long periods.
• Persistent and assertive.
• The ability to work in a competitive and stressful environment.
• Problem solving skills.
• Strong negotiation skills.
• Punctuality and good attendance.
• Honestly and trustworthy.
• Adapt to change quickly, in a fast-paced environment.
• Understand and adhere to the company and department standards, policies and procedures