Debt Collections Call Center Manager - High-Impact Lead

Business Capital Group; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services company in Johannesburg is seeking a Call Centre Team Manager to oversee and support agents in achieving revenue and client collection targets. The ideal candidate will have significant experience in debt collection and coaching teams, with strong skills in communication and MS Office. This role includes ensuring compliance with policies and managing team performance effectively, contributing to overall operational success.

Qualifications

• 3 – 5 years of work experience in a Debt Collection Environment.
• Knowledge of the function and process in a Call Centre Environment.
• Track record of Coaching a Team.

Responsibilities

• Manage agents who do not meet required performance standards.
• Identify & develop remediation plans for team behaviour.
• Collect and provide data for various audits.

Skills

Coaching a Team

Good written and verbal communication

Proficiency in MS Office and Excel

Analytical

Persuasive

Organizational Skills

Negotiation Skills

Multi-tasking

Stress Tolerance

Education

Grade 12 / Matric

Degree / Diploma in related field

Tools

MS Office

Excel

Job description

A leading financial services company in Johannesburg is seeking a Call Centre Team Manager to oversee and support agents in achieving revenue and client collection targets. The ideal candidate will have significant experience in debt collection and coaching teams, with strong skills in communication and MS Office. This role includes ensuring compliance with policies and managing team performance effectively, contributing to overall operational success.