Debt Collection Agent – Constantia Kloof

Affirmative Portfolios; Soweto; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A debt collection agency in Gauteng is seeking a Debt Collection Agent to manage multiple debtors on behalf of the South African Revenue Service (SARS). Responsibilities include negotiating payment plans, achieving collection targets, and ensuring compliance with relevant regulations. The ideal candidate must have a Grade 12 qualification with Accounting and Mathematics, be bilingual in Afrikaans and English, and possess strong Excel skills. This position may require overtime and teamwork within a leadership team.

Qualifications

• Bilingual in Afrikaans and English is non-negotiable.
• Clear Criminal Record and credit score required.
• Strong experience in dealing with corporate and consumers.

Responsibilities

• Manage multiple debtors for SARS debt collection.
• Negotiate payment plans with debtors.
• Achieve collection targets as set by management.

Skills

Bilingual in Afrikaans and English

Strong Excel skills

Project management skills

Education

Grade 12 with Accounting and Mathematics

Tools

SAP

Excel

Outlook

Teams

Word

Job description

Debt Collection Agent – Constantia Kloof

Sales / Marketing / Communications

JHB West, Johannesburg – Gauteng

SARS Debt Collection Agent – R4 400p / m + Comm

Constantia Kloof

Purpose

This company is appointed to the panel of the South African Revenue Services as its third-party debt collection and revenue recovery agent. This means that the company has to source new, qualified and experienced debt collection agents for its business.

Duties

• Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS
• Build strategies to recover outstanding payments owed to SARS from debtors and following through with the collection activity
• Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt
• Negotiate payment plans, payment terms and payment deadlines.
• Deal effectively with SARS queries, questions, complaints and objections with regards debt owed to SARS
• Deal professionally, respectfully, positively, and effectively with all debtors who owe monies to SARS but specially being extremely professional with belligerent debtors
• Conduct all of the call administration process through a system called Excalibur in strict compliance with the companies operating standards of excellence
• Contact SARS debtors, and establish Right Party Contact (RPC)
• Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and to the broader collections team
• Prepare and upload accurate debtor engagement notes within Excalibur
• Agents must be prepared to make a pre-determined number of debtor calls on a daily basis, prepare debtor correspondence and ensure that all communication and correspondence is recorded / saved / logged within Excalibur system
• Attend to incoming calls / inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS
• Achieve the pre-determined target collection “debt to value ratio” as determined by the company’s management
• Achieve the required call and debt collection rate on a daily, weekly, and monthly basis so that monthly income targets are met
• Adhere to, and comply with, the companies strict code of corporate governance and compliance protocols
• Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act

Experience and knowledge

• Grade 12 with Accounting and Mathematics (non-negotiable)
• Afrikaans and english (bilingual) non-negotiable
• Clear Criminal Record and credit score
• Strong experience in dealing with corporate, business, consumers, and individuals
• Strong Excel, Outlook, Teams, Word skills
• Basic project management skills
• Experience / Exposure or worked on SAPS, Solar and BIQ

Other requirements

• Must be willing to work overtime
• Must be able and willing to work under strong highly experienced leadership and management team
• Teamwork is a must