Debrief Investigations Clerk

AVI Limited; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics company in Kempton Park is seeking an Investigations Clerk to investigate customer delivery queries and manage documentation related to shortages and extras. Ideally suited for candidates with at least 2 years of SAP experience and strong analytical skills. The role offers opportunities for professional growth within a high-performance culture.

Qualifications

• Minimum 2 years’ SAP experience, preferably in a warehouse or logistics environment.
• Working knowledge of SAP R/3 WM and IM modules.
• Prior experience conducting investigations or process-related audits.
• Microsoft Excel and MS Office proficiency.

Responsibilities

• Investigate customer delivery queries, including shortages and extras.
• Distribute the daily returns report to stakeholders.
• Prepare the Back-to-Stock checking list each morning.
• Conduct daily investigations into shortages using PODs and records.
• Liaise with departments to resolve discrepancies.
• Compile investigation outcomes with evidence for relevant parties.
• Prepare and submit monthly Drivers Acknowledgement of Debt report.
• Assist customers and sales teams with POD requests.

Job description

At our AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing—are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.

At AVI Logistics Support Services Divisions, we ensure our products reach the right place, at the right time, and in perfect condition. We manage the efficient movement of goods across supply chains, covering everything from warehousing to transportation and distribution. With a strong focus on optimisation and sustainability, we play a vital role in delivering value to our customers.

Logistics Support Services is seeking a hands‑on and detail‑oriented Investigations Clerk to join our dynamic team. This challenging role is ideal for someone with strong analytical and problem‑solving skills who thrives in a fast‑paced logistics environment. The successful candidate will be responsible for investigating customer delivery queries, including shortages and extras, through thorough analysis of PODs and supporting documentation.

Reporting Structure

• Reports to: Senior DC Manager

Key Areas Of Impact

• Distribute the daily returns report to all stakeholders by 09:00 a.m.
• Prepare the Back-to-Stock (BTS) checking list for the checker each morning.
• Conduct daily investigations into shortages and extras by reviewing PODs, driver documents, and system records (including Indigo, Ciro, Just Imagine etc).
• Liaise with relevant departments to resolve discrepancies and provide clear communication on findings.
• Retrieve and review CCTV footage to support investigations.
• Compile and communicate investigation outcomes with supporting evidence to the responsible parties.
• Complete and reconcile shorts and extras reports weekly, ensuring accuracy before any stock adjustments.
• Prepare and submit the monthly Drivers Acknowledgement of Debt (AOD) report to the Transport department.
• Coordinate hamper orders – ensuring all sites submit orders during the first week of each month.
• Prepare accurate hamper orders and distribution lists for Isando DC and contractors.
• Assist customers and sales teams with POD requests when required.
• Support the department with stock take preparations, stock movements, and POD scanning.
• Participate in stock takes as required.
• Comfortable working with multiple systems and maintaining accurate digital records

Experience that set you up for success

• Minimum 2 years’ SAP experience, preferably in a warehouse or logistics environment
• Working knowledge of SAP R/3 WM and IM modules
• Prior experience conducting investigations or process-related audits
• Microsoft Excel and MS Office proficiency

Qualifications & Certifications that will contribute to your success

• Grade 12 (Matric) – essential

Competencies

• Strong analytical and problem‑solving abilities
• Excellent organizational and coordination skills
• High attention to detail and accuracy
• Effective communicator with strong interpersonal skills
• Professional conduct and adherence to governance and ethics
• Team player with a proactive and adaptable attitude
• Willingness to learn and take on additional responsibilities
• Ability to work overtime when required
• Able to work independently and take ownership of investigations through to resolution.
• High integrity and confidentiality when handling operational and financial discrepancies.
• Strong sense of accountability and urgency in resolving issues.