Death Benefits Claims Specialist

Old Mutual; Wes-Kaap; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A financial services firm in South Africa seeks an administrator to manage retail retirement funds. You will handle payment-related queries, ensure compliance with regulations, and maintain accurate documentation. Candidates should have Matric and experience in administration or financial services, with proficiency in Old Mutual systems advantageous. The role emphasizes collaboration, attention to detail, and effective communication with stakeholders. Join a team focused on delivering timely solutions in a dynamic environment.

Qualifications

• 1–2 years administration experience in retirement fund or financial services.
• Working knowledge of payments processes and reconciliations.
• Computer literacy with accurate typing and disciplined document handling.

Responsibilities

• Process and resolve payment-related queries end-to-end.
• Clear ageing cases and maintain audit-ready case files.
• Engage stakeholders professionally to obtain information.

Skills

Excellent verbal and written communication

Ability to work under pressure

High attention to detail and accuracy

Good judgment and proactive problem-solving

Team-oriented

Deadline-driven and results-focused

Numerical accuracy and reconciliation skills

Critical thinking and anticipation

SLA discipline and throughput management

Stakeholder engagement

Quality assurance compliance

Governance and confidentiality

Education

Matric (essential)

Post-matric qualification in administration, finance, or related field

NQF Level 4 - Grade 12 or equivalent

Tools

MS Office

Old Mutual systems: AWD, BANCS, BIZAGI, CMOS, EMS, Omunet, Outlook

Job description

A financial services firm in South Africa seeks an administrator to manage retail retirement funds. You will handle payment-related queries, ensure compliance with regulations, and maintain accurate documentation. Candidates should have Matric and experience in administration or financial services, with proficiency in Old Mutual systems advantageous. The role emphasizes collaboration, attention to detail, and effective communication with stakeholders. Join a team focused on delivering timely solutions in a dynamic environment.