Dealer Support Consultant Randburg, Gauteng

Autotrader Podcast, Sa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic customer service provider in Johannesburg is seeking a dedicated individual to join their team. The role involves overseeing dealer profiles on the platform, analyzing market trends, and ensuring excellent customer service. Ideal candidates should possess strong communication skills, be detail-oriented, and have at least 2 years of experience in Admin and Customer Support. This position offers an opportunity to thrive in a supportive and collaborative environment.

Qualifications

• Minimum 2 years' experience in Admin and Customer Support.

Responsibilities

• Oversee and optimize each dealer's Autotrader profile.
• Regularly update dealer profiles for accuracy and relevance.
• Analyze market trends and recommend stocking strategies.
• Address customer inquiries promptly.
• Assist with invoice-related queries.
• Ensure tasks meet agreed service levels.

Skills

Detail oriented

Excellent communication skills both verbal and written

Excellent application of telephone etiquette

Ability to work independently and within a team

Ability to work under pressure

Ability to multitask

Customer service skills

Fully computer literate

Excellent MS Office / Google Docs skills

Education

Matric / Grade 12

Job description

Are you an expert in providing excellent customer service, and you have your own then you might want to join our team.

Responsibilities

• Oversee and optimize each dealer's Autotrader profile to maximize visibility and effectiveness; ensure that the dealers' profiles are kept updated.
• Regularly update dealer profiles to maintain accuracy and relevance.
• Analyse market trends and demand data to recommend effective stocking strategies for commercial vehicles.
• Address customer inquiries promptly to maintain high levels of service excellence and satisfaction.
• Assist with any invoice-related queries.
• Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

Skills

• Detail oriented
• Excellent communication skills both verbal and written
• Excellent application of telephone etiquette
• Ability to work independently and within a team
• Ability to work under pressure
• Ability to multitask
• Customer service skills – handling difficult conversations, building rapport with people, etc.
• Fully computer literate – ability to navigate different online platforms, solid use and understanding of web / online tools / sites, etc.
• Excellent MS Office / Google Docs skills

Education & Experience

Matric / Grade 12

Minimum - 2 years' experience: Admin and Customer Support

If you have a vision and are passionate about the same things we are, we'd love to meet you!

At AutoTrader, we put much effort into creating an environment that will produce world-class solutions.

We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team's collective experience.

As a team, we discuss problems, brainstorm, and settle on the best solution.

Based in Randburg, Johannesburg, we are affiliated with the global OLX organization. We are always on the lookout for ambitious and passionate people to join our team.