Dc Process Manager

Tfg (The Foschini Group); Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading retail company in Cape Town is looking for a Logistics Manager to design and manage standard operating procedures (SOPs) for various logistics functions. The ideal candidate should have over 5 years of process management experience and strong skills in project management and team leadership. This role requires attention to detail, exceptional communication abilities, and a commitment to excellence in logistics operations.

Qualifications

• 5+ years of process management experience.
• 3+ years of people management experience with ER knowledge.
• 1+ year of project management experience.

Responsibilities

• Design and document SOPs for Logistics projects.
• Audit compliance processes in Distribution Centers.
• Collaborate with teams to review and improve SOPs.

Skills

Attention to detail

Exceptional communication

Influencing skills

Service orientation

Systems management

Stress management

Education

Post-matric qualification in Logistics/Supply Chain/Retail Management

Tools

Manhattan WMS

MS Office (Excel)

Tableau

Power BI

Job description

Key Responsibilities

• Design SOPs according to the agreed and documented format, principles and processes (e.g., BOP, SOPs, Supplier Delivery Conformance). Create new SOPs as we roll out new projects/initiatives in Logistics.
• Audit compliance processes in DCs at least twice a year.
• Review all SOPs and investigate opportunities for improvement in collaboration with Engineering, SCO Training Team and WMOS Logistics team.
• Investigate and implement digitisation of SOPs; ensure SOP curriculum is updated and published twice a year; establish a version control process for SOPs.
• Ensure Best Operating Practice Principles are standardised and active in all DCs as part of the culture in Logistics.
• Assist DCs to meet required standards and audit these principles at least twice a year.
• Establish a BOP Steering committee and lead meetings quarterly or more frequently if required.
• Drive the improvement of Supplier Delivery Conformance in DCs; report on delivery conformance achieved per DC weekly and monthly.
• Manage non-conformance queries from DCs and suppliers weekly; arrange engagement sessions with non-conforming suppliers quarterly or as needed.
• Conduct Supplier Portal audits to ensure supporting evidence has been saved by DCs for POs with non-conformance; update Logistics Information on the Supplier Delivery Conformance Website.
• Update Delivery Conformance Manuals; drive and report on recovery of outstanding delivery conformance charges from suppliers (local and import).
• Assist with systems processes during design sessions of new DCs, new processes and group initiatives.
• Support the Training Team with Super‑User, User Acceptance Testing, End‑User Training and implementation for all new initiatives when required.
• Travel as required.

Qualifications and Experience

• A post‑matric qualification in Logistics Management / Supply Chain Management / Retail Business Management.
• At least 5 years of solid process management experience.
• At least 3 years of solid people management experience with ER knowledge.
• At least one year of project management experience.
• Experience working on a Warehouse Management System (Manhattan WMS experience advantageous).
• Working knowledge of MS Office, with strong Excel capability.
• Must be able to work in Tableau, Power BI or any other analytics tool.
• Business acumen and experience in analysing and interpreting delivery conformance data.

Skills

• Sound accuracy and high attention to detail.
• Exceptional communication skills (written and verbal).
• Ability to confidently influence and persuade at all levels to achieve results.
• Strong service orientation, high energy levels and a strong sense of urgency.
• Natural aptitude for the management of systems and business processes.
• Ability to handle high pressure, stress and multi‑tasking.

Behaviours

• Action‑oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness.
• Balances stakeholders – effectively considers the diverse needs of various stakeholders.
• Builds networks – establishes and nurtures internal and external relationships to create robust, mutually beneficial partnerships.
• Decision quality – consistently makes timely, well‑rounded and informed decisions.
• Drives engagement – inspires, motivates and empowers individuals to go above and beyond for the team and organization.
• Manages complexity – interprets and simplifies complex and contradictory information when resolving organizational problems.
• Plans and aligns – develops plans and prioritises initiatives that align with organizational goals and objectives.

Employment Equity

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.