Dc Process Manager

Tfg; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading retail company in Cape Town seeks a Process Manager to enhance compliance and drive logistical improvements across distribution centres. The role involves designing SOPs, auditing processes, and collaborating with suppliers. The ideal candidate will possess strong logistics management qualifications and extensive experience in process management, along with exceptional analytical and communication skills. Travel may be required.

Qualifications

• 5+ years of solid process management experience.
• 3+ years of people management experience with ER knowledge.
• 1+ year of project management experience.
• Experience with Warehouse Management System.

Responsibilities

• Design and audit compliance processes across DCs.
• Create and improve Standard Operating Procedures (SOPs).
• Drive improvement of Supplier Delivery Conformance.

Skills

Attention to detail

Communication skills

Influencing and persuasion

Service orientation

Stress management

Education

Post-matric qualification in Logistics Management / Supply Chain Management / Retail Business Management

Tools

MS Office

Tableau

Power BI

Warehouse Management System (Manhattan WMS)

Job description

This role will reinforce compliance with the designed processes and principles (BOP, SOP's and Supplier Delivery Conformance) and ensure consistency in these processes across all DCs. It will also assess current processes and identify opportunities for improvement.

This person will work closely with the full DC Management Team, the broader Supply Chain Optimisation Team, the Logistics Finance Team, TFG Suppliers and Internal stakeholders.

Key Responsibilities

• Design SOPs according to the agreed and documented format, principles and processes.
• Create new SOPs as we roll out new projects / initiatives in Logistics.
• Audit compliance processes in DCs (a minimum of twice a year).
• Review all SOPs and investigate opportunities for improvement in collaboration with Engineering, SCO Training Team and the WMOS Logistics team.
• Investigate and implement digitisation of SOPs.
• Ensure that the SOP curriculum is updated and published twice a year.
• Establish a version control process for SOPs.
• Ensure the Best Operating Practice Principles program and measurements are standardised and active in all DCs as part of the culture in Logistics.
• Assist DCs to meet the required standard and audit these principles in all DCs at least twice a year.
• Establish a BOP Steering committee and lead meetings quarterly or more frequently if required.
• Drive the improvement of Supplier Delivery Conformance in DCs.
• Report on Delivery Conformance achieved per DC weekly and monthly.
• Manage non-conformance queries from DCs and Suppliers weekly.
• Arrange engagement sessions with the non-conforming suppliers quarterly or as and when required.
• Conduct Supplier Portal audits to ensure supporting evidence has been saved by DCs for POs with non-conformance.
• Update Logistics Information on the Supplier Delivery Conformance Website.
• Update Delivery Conformance Manuals.
• Drive and report on the recovery of outstanding Delivery Conformance charges from suppliers (Local and Import) – building relationships with key people in each trading division and key internal and external stakeholders.
• Assist with systems processes during the design sessions of new DCs or new processes and group initiatives.
• Support the Training Team with Super User, User Acceptance Testing, End User Training and implementation for all new initiatives when required.
• Require travel.

Qualifications and Experience

• A post-matric qualification in Logistics Management / Supply Chain Management / Retail Business Management is essential.
• At least 5 years of solid process management experience.
• At least 3 years of solid people management experience with ER knowledge.
• At least one year project management experience.
• Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous).
• Working knowledge of MS Office, with a strong MS Excel capability.
• Must be able to work in Tableau, Power BI or any other analytics tool.
• Business acumen and experience in analysing and interpreting delivery conformance data.

Skills

• Sound accuracy and high attention to detail.
• Exceptional communication skills (written and verbal).
• The ability to confidently influence and persuade at all levels to achieve results.
• A strong service-orientation, high energy levels and a strong sense of urgency.
• A natural aptitude for the management of systems and business processes.
• Ability to handle high pressure, stress and multi-tasking.

Behaviours

• Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness.
• Balances Stakeholders – effectively considers the diverse needs of various stakeholders.
• Builds Networks – establishes and nurtures internal and external relationships to create robust, mutually beneficial partnerships.
• Decision Quality – consistently makes timely, well-rounded and informed decisions.
• Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
• Manages Complexity – interprets and simplifies complex and contradictory information when resolving organisational problems.
• Plans and Aligns – develops plans and prioritises initiatives that align to the organisational goals and objectives.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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