Data Scientist Lead - Contact Centre & Customer Experience Analytics

The Shoprite Group Of Companies; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading retail company in Cape Town is seeking a Data Scientist Lead to transform their Contact Centre into a data-driven environment. This role involves developing dashboards, improving customer experiences, and providing strategic insights. Suitable for candidates with experience in advanced analytics and data visualisation. The position is full-time with a mid-senior level seniority.

Responsibilities

• Lead the development of real-time and historical dashboards.
• Drive customer experience improvements through analytics.
• Provide insights for strategic decision-making.

Job description

Join to apply for the Data Scientist Lead - Contact Centre & Customer Experience Analytics role at The Shoprite Group of Companies. The Data Scientist Lead plays a pivotal role in transforming the Contact Centre into a data-driven, insight-led environment.

This role is responsible for leading the development and enhancement of real-time and historical dashboards, driving customer experience improvements, and optimising operational efficiency through advanced analytics and data visualisation.

The role will act as a data-driven advisor to the Contact Centre team, providing insights that support strategic and operational decision-making.

Seniority level Mid-Senior level. Employment type Full-time. Job function Engineering and Information Technology (Retail). Location Cape Town, Western Cape, South Africa. #J-