Data Centre Shift Technician

Teraco – A Digital Realty Company; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading data centre provider in South Africa is looking for a professional to manage operations at their facility. The role includes overseeing compliance with service level agreements, managing critical systems, and performing maintenance. Candidates should have at least 5 years of experience in data centres, technical abilities, and strong communication skills. This permanent position offers a market-related salary and a chance to work in a dynamic environment supporting critical infrastructure.

Qualifications

• Minimum 5 years relevant data centre experience preferable.
• Good knowledge on Data Centre environments and critical infrastructure systems preferable.

Responsibilities

• Responsible for effective operation of the Data Centre facility.
• Perform after-hours support for Data Centre technicians.
• Management of data centre infrastructure for optimal performance.
• Ensure compliance with policies and procedures.
• Conduct maintenance to meet customer SLAs.

Skills

Good technical abilities

Effective communication skills

Proactive problem solver

Ability to work independently

Self-motivated

Good Microsoft Office skills

Education

Electrical qualification

Job description

Overview

Teraco Data Environments

Location: Western Cape | Date: 2025/08/26

Job Reference Number: DCSTWC0424

Department: Infrastructure Management

Business Unit:

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

Purpose of the Role

The role is responsible for the effective and efficient operation of the Data Centre facility in its entirety ensuring client MSA and SLA’s are achieved

Job Description

• Data Centre Management
• Comply to working methods ensuring all SLA and MSA’s are achieved
• Perform after-hours support for both the Data Centre technicians and Data Centre coordinators
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Job Requirements

Skills Requirement

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications And Experience

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable