Data Centre Operator - National Command Centre

Fidelity Services Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A security services company in Gauteng seeks a Data Centre Operator to maintain system data and client profiles. Responsibilities include onboarding new clients, configuring systems, conducting tests, and managing changes. The role requires a Grade 12 education and Grade C PSIRA registration. Strong attention to detail and technical skills in configuring alarm systems are essential. Candidates with reliable transport and a good attendance record will be prioritized. Join a supportive team that emphasizes fair practice.

Qualifications

• Grade 12 required.
• Grade C PSIRA registration is mandatory.
• Must possess reliable transport.
• Warning and absenteeism history will be checked.

Responsibilities

• Gather client information for onboarding processes.
• Configure systems to meet client requirements and perform testing.
• Implement change requests and ensure systems are validated.
• Update schedules and provide remote support as necessary.
• Conduct thorough equipment testing and report results.

Skills

Client Onboarding & System Setup

Data Accuracy & Validation

Strong attention to detail for vetting client data

Technical Configuration

Proficiency in configuring alarm systems

Understanding of security infrastructure

Familiarity with client-specific software

Skills in conducting system functionality tests

Ability to identify and troubleshoot setup issues

Education

Grade 12

Grade C PSIRA (SOB) registered and accredited

Job description

Job Title: Data Centre Operator

Department:

Data Centre (National Command and Risk Centre)

Reports To:

Data Centre Manager (Günther Van Den Berg)

Job Summary:

Data Centre operators are responsible for maintaining system Data and client profile details. Changing alarm profile configuration ensuring optimal performance in alarm monitoring requirements.

Key Responsibilities:

Onboarding of New Clients:

• Client Information Collection: Gather necessary details including contact information, security requirements, and location specifics. Perform data vetting on all received data from sales representatives and technicians.
• System Setup: Configure client‑specific systems and software, ensuring integration with existing security infrastructure. Configuration of alarm systems to adhere to client specific monitoring requirements.
• Testing: Conduct thorough testing to ensure all systems are functioning correctly.

Change Requests:

• Request Analysis: Assess the impact and feasibility of the requested changes.
• Implementation Planning: Develop a plan for implementing changes, including timelines and resource allocation.
• Execution: Make the necessary changes on the specific monitoring platforms ensuring minimal disruption to services.
• Validation: Verify that the changes have been implemented correctly and that the system is working as expected.

Open and Closing Changes:

• Schedule Updates: Adjust schedules for opening and closing times based on client requirements. Mitigate overactive missed closing and illegal opening events received due to incorrectly verified office hours.
• Access Control and Remote Support
• Modify access control settings to align with new schedules.
• Modify user access remotely
• Provide remote support to technicians and users requiring changes on alarm systems.
• Modify access rights for new keyholders and revoke access for former keyholders.

Testing:

• Ensure all equipment is working through thorough test process with technician on site.
• Provide full report on outcome to the client and technician.
• Identify and report faults encountered during test process.

Qualifications & Skills:

• Grade 12
• Grade C PSIRA (SOB) registered and accredited
• Own reliable transport.
• Your current warnings and Absenteeism will be checked before you can be considered as candidate.
• Client Onboarding & System Setup
• Data Accuracy & Validation
• Strong attention to detail for vetting client data.
• Ability to interpret and verify technical and contact information.
• Technical Configuration
• Proficiency in configuring alarm systems and monitoring platforms.
• Understanding of security infrastructure and integration protocols.
• Software & Systems Knowledge
• Familiarity with client‑specific software and system setup procedures.
• Testing & Quality Assurance
• Skills in conducting system functionality tests.
• Ability to identify and troubleshoot setup issues.

Equal Opportunity Statement:

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted.