Data Analyst

Liham Consulting Pty; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading consulting firm in Durban seeks a dedicated professional to ensure optimal service delivery in cleaning and security. Responsibilities include tracking tasks, monitoring compliance with service level agreements, and conducting data analysis. Candidates should have 2-3 years of experience in data analysis, reporting, and visualization tools such as Power BI. Strong Excel skills are essential. This role offers an opportunity to contribute to client satisfaction through effective management and operational compliance.

Qualifications

• 2-3 years of experience in data analysis and reporting.
• Experience in trend and statistical analysis to identify insights.
• Familiarity with dashboard tools is essential.

Responsibilities

• Track and verify all cleaning and security tasks as per the daily schedule.
• Monitor escalation triggers and address non-compliance with teams.
• Ensure all aspects of the cleaning and security services meet client requirements.

Skills

Data analysis

Statistical analysis

Trend analysis

Data visualization

Advanced Excel

Business Intelligence (BI) platforms

Education

Certification in Data Science, Computer Science or related field

Tools

Power BI

ZOHO

Profit

Velocity

SAP

Job description

Overview

Co-ordinating with site teams and management to ensure optimal service delivery and client satisfaction.

Responsibilities

• Tracking and verifying that all cleaning and security tasks are completed according to the daily schedule.
• Monitoring live escalation triggers and addressing non-compliance with on-site teams.
• Monitoring Attendance in real-time by tracking and comparing actual hours worked against planned hours.
• Ensuring all aspects of the cleaning and security services are tracked and delivered according to client requirements.
• Ensuring all planned maintenance tasks are entered into the system with appropriate alerts set.
• Analyzing variances and understanding reasons behind these variances such as overtime, absenteeism, understaffing and rostering inefficiencies as well as looking for trends for the above.
• Monitoring the completion of tasks logged in the system, ensuring timely execution.
• Ensuring that all contractual obligations to the client are met in accordance with SLA requirements.
• Regularly reviewing dashboards to monitor overall SLA and operational compliance.

Qualifications & Skills

• Certification in Data Science, Computer Science, or a related field is required.
• 2-3 years working experience in Data analysis, reporting, and data-driven decision making.
• Experience in conducting trend analysis and statistical analysis to identify patterns and insights.
• Minimum of 2-3 years working experience with data visualization and dashboard tools (Power BI, ZOHO).
• Strong knowledge of Excel (advanced functions, pivot tables).
• Familiarity with business intelligence (BI) platforms
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous).
• Suitable candidates will be contacted.

If you do not get a response within 14 days, please consider your application unsuccessful.