Cybersecurity SaaS: Senior Customer Success Manager (Midmarket)

Crane Venture Partners; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading cybersecurity firm in South Africa is seeking an experienced Customer Success Manager to own and grow a midmarket customer portfolio. You will drive adoption and expansion while ensuring customers achieve their security objectives. This role includes managing customer accounts and developing strategies for success. Candidates should have B2B SaaS experience and come from a cybersecurity background, with a strong focus on metrics like GRR and NRR. An attractive compensation package and unlimited holiday allowance are included.

Benefits

Competitive salary

Unlimited holiday allowance

Learning and development investment

A Mac laptop

Enhanced pension

Private healthcare

Qualifications

• Experienced in B2B SaaS customer success, account management, or customer-facing roles.
• Come from a cybersecurity background, either technical or account management.
• Data-driven with strong analytical skills to grow metrics like GRR and NRR.

Responsibilities

• Own the full customer lifecycle for midmarket accounts.
• Create and execute comprehensive account plans that meet customer goals.
• Proactively monitor customer health signals and product adoption metrics.
• Drive product adoption and ensure customers realise maximum value.

Skills

B2B SaaS experience

Customer success management

Analytical skills

Strategic thinking

Excellent communication

Job description

A leading cybersecurity firm in South Africa is seeking an experienced Customer Success Manager to own and grow a midmarket customer portfolio. You will drive adoption and expansion while ensuring customers achieve their security objectives. This role includes managing customer accounts and developing strategies for success. Candidates should have B2B SaaS experience and come from a cybersecurity background, with a strong focus on metrics like GRR and NRR. An attractive compensation package and unlimited holiday allowance are included.