CX Team Lead: Coaching & Customer Experience Excellence

Galaxy Outsourcing Limited; Gqeberha; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing company in Gqeberha, South Africa, is seeking a Customer Experience (CX) Team Lead to enhance the support experience for clients. This role requires a results-driven leader passionate about implementing innovative strategies and driving excellence in customer service. The ideal candidate will demonstrate exceptional leadership, problem-solving skills, and a customer-centric approach to foster team development and operational excellence.

Qualifications

• Demonstrated ability to lead and develop high-performing teams.
• Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Strong commitment to delivering outstanding customer service.

Responsibilities

• Lead a dynamic team and foster a culture of continuous improvement.
• Oversee daily operations ensuring efficiency in service delivery.
• Handle customer issues with empathy and professionalism.
• Utilize customer data to inform strategy and improve service delivery.

Skills

Leadership skills

Problem-solving

Interpersonal skills

Communication

Adaptability

Collaboration

Customer-centric

Job description

A leading outsourcing company in Gqeberha, South Africa, is seeking a Customer Experience (CX) Team Lead to enhance the support experience for clients. This role requires a results-driven leader passionate about implementing innovative strategies and driving excellence in customer service. The ideal candidate will demonstrate exceptional leadership, problem-solving skills, and a customer-centric approach to foster team development and operational excellence.