CX Team Lead: Coaching & Customer Experience Excellence

Galaxy Outsourcing Limited; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing company in Cape Town is seeking a Customer Experience (CX) Team Lead. The ideal candidate will drive team performance, oversee operations, and ensure a high level of customer satisfaction. You should possess strong leadership skills, a passion for animals, and experience in customer service strategies. This role offers a dynamic environment where innovation and improvement are encouraged.

Qualifications

• Must love animals.
• Demonstrated ability to lead and develop high-performing teams.
• Experience in fostering a coaching culture and driving operational excellence.
• Exceptional problem-solving skills in a fast-paced environment.
• Strong collaborative skills with cross-functional teams.

Responsibilities

• Lead a team, fostering a culture of continuous improvement and high performance.
• Oversee daily operations to meet service level agreements (SLAs).
• Develop training programs to advance team skills and knowledge.
• Handle customer issues with empathy and professionalism.
• Utilize customer data to identify trends and improve service delivery.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Collaboration

Customer-Centric

Job description

A leading outsourcing company in Cape Town is seeking a Customer Experience (CX) Team Lead. The ideal candidate will drive team performance, oversee operations, and ensure a high level of customer satisfaction. You should possess strong leadership skills, a passion for animals, and experience in customer service strategies. This role offers a dynamic environment where innovation and improvement are encouraged.