CX Roadmap & Experience Analyst
Boardroom Appointments
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Job summary
Boardroom Appointments seeks a CX Analyst to research customer needs and map product landscapes, crafting roadmaps that define product purpose, market position and key features. You will partner with business leaders to steer product direction and design processes for efficient operations.
Collaborating with design teams, you’ll create personas and wireframes to illustrate customer interactions, influencing UI improvements and feature decisions.
Qualifications
- Degree or diploma in technology / information management.
- SAFe Agile certification is required.
- Minimum 5–8 years in Customer Experience Design.
- 5 years of process modelling using BPMN/UML.
- Experience in Agile SDLC and UX/UI concepts.
Responsibilities
- Identification of personas as input to CX Design.
- Definition and documentation of customer outcome canvases.
- Definition and documentation of customer narratives in line with business scenarios.
- Identification of dependencies for automation in line with defined customer narratives.
- Support development teams during the development and test life cycle.
- Communicate and clarify required business context and requirements with the teams where required.
- Participate and contribute in solution design sessions.
Skills
Education
Tools
Job description
Boardroom Appointments seeks a CX Analyst to research customer needs and map product landscapes, crafting roadmaps that define product purpose, market position and key features. You will partner with business leaders to steer product direction and design processes for efficient operations.
Collaborating with design teams, you’ll create personas and wireframes to illustrate customer interactions, influencing UI improvements and feature decisions.
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