Cx Operations Lead - Customer Service

Essity Ab; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global healthcare company in Durban is seeking a Customer Services Team Leader to coach and lead a team focused on operational excellence and exceptional customer service. Ideal candidates should have extensive experience in customer services, strong organizational and communication skills, and proficiency in relevant software. Join us to contribute positively to well-being and drive societal change.

Qualifications

• Extensive experience in customer services is essential.
• Strong organizational and communication skills required.
• Proficiency in relevant software is a must.

Responsibilities

• Coach and lead a team to ensure operational excellence.
• Deliver exceptional customer service to clients.

Skills

Coaching

Leadership

Organizational skills

Communication skills

Proficiency in relevant software

Job description

A leading global healthcare and hygiene company in Durban is seeking a Customer Services Team Leader.

This role involves coaching and leading a team to ensure operational excellence and exceptional customer service.

Ideal candidates will have extensive experience in customer services, strong organizational and communication skills, and proficiency in relevant software.

Join us to contribute positively to well-being and drive societal change.