CX Internship: 18-Month Claims & Onboarding Program

Company : Road Accident Fund; Polokwane; On-site; ZAR 66,960 - 89,280; Full time

Job summary

Road Accident Fund in Polokwane, Limpopo invites unemployed graduates aged 18 to 25 to join its Customer Experience Centre (CEC) Internship for 18 months. This hands-on programme offers exposure to claims processing, customer queries, and outreach events within the RAF.

Participants will be registered for onboarding, verification of new claims, and merits assessment to determine RAF liability, with mentorship and verification throughout the internship.

Qualifications

• Certified copy of Grade 12 / Matric certificate.

Responsibilities

• Consultation – Assisting with managing queries, providing information to claimants, facilitating the signing of offers from the region and attending outreach events where required.
• Onboarding – Registration of new claims and Verification and Validation of new claims.
• Merits – Assessing the nature of accidents in claims to establish the RAF’s liability.

Education

Grade 12 / Matric certificate

Job description

Road Accident Fund in Polokwane, Limpopo invites unemployed graduates aged 18 to 25 to join its Customer Experience Centre (CEC) Internship for 18 months. This hands-on programme offers exposure to claims processing, customer queries, and outreach events within the RAF.

Participants will be registered for onboarding, verification of new claims, and merits assessment to determine RAF liability, with mentorship and verification throughout the internship.