Customers Service

Maneshez solutions services; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A customer service organization in Cape Town seeks an individual to assist with developing customer policies and ensure satisfaction. Responsibilities include training staff, managing customer inquiries, and providing feedback on services. Ideal candidates should have experience in customer service and be skilled in handling diverse customer interactions.

Responsibilities

• Assist customers with policy development and implementation.
• Work with CIO to improve data interface usability.
• Engage customers for feedback on services.

Job description

Duties and Responsibilities :

• Assist in developing, presenting, and implementing policies and procedures to ensure customers have a satisfactory experience when using the company's services.
• Collaborate with the company’s CIO to ensure the data interface is user-friendly for customers.
• Engage with customers through technology or in person to inform them about the company’s services and gather feedback on new services they desire.
• Provide routine reports to managers and customers regarding achievements and planned improvements to address deficiencies.
• Train new staff on customer service techniques and skills.
• Receive and respond to customer service inquiries.
• Promote the company’s products and services.
• Handle transactions, identify customer needs and wants, and provide product brochures.
• Update customer details, including personal and business information.
• Provide pricing and delivery information, and verify customer information.
• Persuade customers to reconsider cancellations, and answer questions about warranties or sales terms.
• Suggest solutions for product malfunctions and educate customers on deals and promotions.
• Resolve complaints via phone, email, or social media.
• Reach out to customers to verify account information and assist with account cancellations or upgrades.
• Assist with orders, refunds, exchanges, and provide company advice.
• Maintain accurate records of payments and customer information.
• Handle product recalls and assist in selling products and services.
• Use computer technology to manage high call volumes.
• Collaborate with the customer service manager to ensure quality service.
• Manage call records and compile reports on customer satisfaction for management.
• Implement changes related to renewals or company policies.