Customer Support Team Lead — Inspire & Elevate Service

Placements24; Benoni; Hybride; ZAR 420 000 - 540 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan contributions

Career development opportunities

Résumé du poste

WhatJobs Direct in Benoni, Gauteng, seeks a Customer Support Team Lead to drive service excellence and customer satisfaction. You will oversee daily operations, mentor staff, and implement strategies to improve efficiency in a dynamic, office-based environment with occasional remote flexibility.

The role requires 3+ years in a supervisory customer support role, strong leadership, and CRM experience. A full-time presence in the Benoni office is expected, with opportunities for remote work when

Qualifications

• 3+ years in a supervisory or team lead role in customer support.
• Excellent communication and people management skills.
• Proficient in CRM and helpdesk systems.
• Full-time in Benoni, Gauteng office.
• Bachelor's degree advantageous.

Responsabilités

• Lead, train, and mentor a team of customer support representatives.
• Oversee daily support operations, ensuring efficient workflow and adherence to SLAs.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Handle escalated customer issues and complex inquiries, providing expert solutions.
• Develop and implement strategies to improve customer service quality and efficiency.
• Identify training needs and coordinate relevant professional development for the team.
• Analyse support metrics and generate reports on team performance and customer satisfaction.
• Collaborate with other departments to ensure a seamless customer experience.

Connaissances

Team leadership

Communication

Conflict resolution

Data-driven decision making

Formation

Bachelor's degree in Business Administration or related field

Outils

CRM software

Helpdesk software

Description du poste

WhatJobs Direct in Benoni, Gauteng, seeks a Customer Support Team Lead to drive service excellence and customer satisfaction. You will oversee daily operations, mentor staff, and implement strategies to improve efficiency in a dynamic, office-based environment with occasional remote flexibility.

The role requires 3+ years in a supervisory customer support role, strong leadership, and CRM experience. A full-time presence in the Benoni office is expected, with opportunities for remote work when