Customer Support Specialist – Remote & In-Office

DSL Telecom; Somerset West; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent telecommunications company located in Somerset West is seeking a Customer Service Agent to ensure excellent customer satisfaction by solving inquiries and issues efficiently. The ideal candidate will have 1-3 years of customer support experience, be tech-savvy, and possess strong interpersonal skills. This role involves managing inbound and outbound calls, identifying customer needs, and providing suitable solutions. Full-time presence in the office is required with occasional remote work available.

Benefits

Medical Aid Contribution

Qualifications

• 1-3 years proven customer support experience.
• Ability to adapt/respond to different types of characters.
• Ability to prioritize and manage time effectively.

Responsibilities

• Provide first level contact and support for administrative and technical assistance.
• Manage large amounts of inbound and outbound calls efficiently.
• Identify customers’ needs and provide appropriate solutions.

Skills

Customer orientation

Multi-tasking

Tech-savvy

Proficiency in English

Education

Matric certificate

Job description

A prominent telecommunications company located in Somerset West is seeking a Customer Service Agent to ensure excellent customer satisfaction by solving inquiries and issues efficiently. The ideal candidate will have 1-3 years of customer support experience, be tech-savvy, and possess strong interpersonal skills. This role involves managing inbound and outbound calls, identifying customer needs, and providing suitable solutions. Full-time presence in the office is required with occasional remote work available.