Customer Support Specialist – Remote & In-Office

Dsl Telecom; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A prominent telecommunications company is seeking a Customer Service Agent in East London, South Africa. The role focuses on managing customer inquiries, ensuring satisfaction, and providing effective solutions. Ideal candidates should have 1-3 years in customer support, be tech-savvy, and exhibit strong interpersonal skills. This full-time position requires office presence, with occasional options for remote work. Candidates will be instrumental in enhancing customer experience through effective communication and problem resolution.

Qualifications

• 1-3 years of customer support experience required.
• Ability to manage inquiries effectively.
• Strong communication and problem-solving skills.

Responsibilities

• Manage inbound and outbound calls.
• Identify customer needs and provide solutions.
• Ensure excellent customer satisfaction.

Skills

Strong interpersonal skills

Tech-savvy

Job description

A prominent telecommunications company located in Somerset West is seeking a Customer Service Agent to ensure excellent customer satisfaction by solving inquiries and issues efficiently.

The ideal candidate will have 1-3 years of customer support experience, be tech-savvy, and possess strong interpersonal skills.

This role involves managing inbound and outbound calls, identifying customer needs, and providing suitable solutions.

Full-time presence in the office is required with occasional remote work available.