Customer Support Specialist - Randburg Branch

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Randburg hub access (optional)

Career development

Job summary

Placements24 is seeking a Customer Support Specialist to join our dynamic tech solutions team. The role offers remote work with optional access to a Randburg hub, ideal for those who enjoy occasional in-person collaboration.

You will handle diverse customer inquiries, troubleshoot issues, and guide users through product usage. We value clear communication, patience, and strong problem-solving skills to deliver exceptional experiences.

Qualifications

• Experience in customer service or technical support.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly.
• Proficiency with helpdesk software and CRM systems.

Responsibilities

• Provide timely customer support via phone, email, and chat.
• Troubleshoot software and hardware issues.
• Guide customers through product setup and usage.
• Document all interactions and resolutions in the CRM system.
• Escalate complex issues to senior support when needed.
• Contribute to knowledge base articles and FAQs.
• Collect customer feedback to improve products and services.
• Attend virtual meetings and Randburg hub events.

Skills

Customer service

Technical support

Communication

Problem-solving

Time management

Education

High school diploma

Tools

Helpdesk software

CRM software

Job description

About the Role

Our client, a dynamic technology solutions provider, is seeking an enthusiastic Customer Support Specialist to join their team, operating remotely with an optional collaborative hub in Randburg, Gauteng. This role is perfect for individuals passionate about technology and dedicated to delivering exceptional customer experiences. You will be the primary contact for customers, addressing their technical queries, guiding them through product usage, and resolving any issues they may encounter. The successful candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. This position offers the flexibility of remote work while maintaining a connection to our Randburg operations.

Key Responsibilities

• Provide timely and effective customer support via phone, email, and chat channels.
• Troubleshoot technical issues related to software and hardware products.
• Guide customers through product setup, usage, and problem resolution.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to senior support staff or specialized teams when necessary.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Gather customer feedback to identify areas for product and service improvement.
• Participate in virtual team meetings and occasional in-person events at the Randburg hub.

Requirements

• Previous experience in customer service or technical support roles.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical skills.
• Proficiency in using helpdesk software and common computer applications.
• Ability to work independently and manage time effectively in a remote setup.
• A customer-focused approach with a high degree of empathy and patience.
• High school diploma or equivalent; further technical certifications are a plus.
• Willingness to occasionally attend meetings or training sessions at the Randburg location.

Benefits

Our client offers a competitive salary, performance incentives, and a comprehensive benefits package. This role provides the significant advantage of remote work flexibility, supported by optional access to a modern collaborative workspace in Randburg. Employees receive ongoing training, opportunities for career progression, and a positive company culture that values innovation and teamwork. Join a forward-thinking organization that prioritizes employee well-being and professional growth.