Customer Support Specialist – Payments & Transaction Monitoring

DataFin; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A fintech company is seeking a Customer Support Specialist to provide guidance in digital payments and transaction monitoring. Responsibilities include supporting merchants through payment processes, troubleshooting issues, and optimizing operations. The ideal candidate will have a Matric qualification, strong analytical and communication skills, and a willingness to work flexible shifts.

Qualifications

• Matric (Grade 12) required.
• Experience or interest in fintech, payments or transaction monitoring.
• Willing to work Afternoon / Night Shift.

Responsibilities

• Provide exceptional customer support and guidance.
• Monitor and investigate transactions.
• Help businesses navigate their payment dashboards.
• Analyze and solve transaction issues.
• Optimize payment operations.
• Ensure accuracy in customer support.

Skills

Analytical mindset

Excellent communication skills

Tech-savvy

Ability to adapt

Education

Matric (Grade 12)

Job description

Overview

Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If you\'re ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa, they would love to have you join their team!

Duties

• Customer Support & Guidance – Provide exceptional customer support, guiding merchants and users through payment processes.
• Monitor & Investigate Transactions – Search payments, track movements, and resolve issues.
• Merchant Support & Guidance – Help businesses navigate their dashboards, understand payment flows, and handle queries.
• Analyze & Solve Issues – Dive deep into transaction trends, identify problems, and recommend solutions.
• Optimize Payment Operations – Adjust, enable, or disable payment channels when needed.
• Ensure Accuracy – Review customer support responses and provide coaching to enhance quality.
• Troubleshoot & Improve – Work with eCommerce merchants to resolve plugin and payment method issues.

Requirements

• Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
• Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
• Willing to work Afternoon / Night Shift

Attributes

• A sharp analytical mindset – you love spotting patterns and solving problems.
• Excellent communication skills – you can break down complex issues for merchants and teams.
• Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
• Tech-savvy & Computer Literate – Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
• Fluent in English – Strong verbal and written communication skills.