Customer Support Specialist

Quantum Insight; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic technology firm in Pretoria is seeking a Customer Support Specialist for a full-time position. The role involves responding to customer inquiries, troubleshooting issues, and maintaining records of interactions. Candidates should hold a Bachelor's degree and have two years of experience in customer support, preferably in a tech environment. The company values employee growth and offers competitive salaries and a supportive work culture. Join a team that is shaping the future of data analytics and apply today.

Benefits

Competitive salary

Benefits

Growth opportunities

Qualifications

• 2+ years of experience in a customer support role, preferably in a technology or data analytics company.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of data analytics and SQL is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Troubleshoot technical issues and provide effective solutions.
• Identify and report recurring issues or trends to the team lead.

Skills

Strong communication skills

Problem-solving skills

Time-management skills

Organizational skills

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Microsoft Office

CRM software

Job description

Overview

Position: Customer Support Specialist (permanent, full-time)

We are looking for a Customer Support Specialist to join our team. This is a full-time, permanent position that offers growth opportunities and a competitive salary.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot technical issues and provide effective solutions to customers
• Escalate complex issues to the appropriate team members and follow up to ensure resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve customer experience and resolve customer issues
• Identify and report any recurring issues or trends to the team lead
• Stay up-to-date with product knowledge and new releases to provide accurate information to customers

Qualifications

• Bachelor\'s degree in Business, Computer Science, or a related field
• 2+ years of experience in a customer support role, preferably in a technology or data analytics company
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and experience working with CRM software
• Knowledge of data analytics and SQL is a plus
• Excellent time-management and organizational skills
• Ability to work independently and as part of a team

Why Work for Us

At Quantum Insights, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for growth and development. As a Customer Support Specialist, you will have the chance to work with cutting-edge technology and make a significant impact on our clients\' success.

If you are a customer-focused individual with a passion for technology and problem-solving, we want to hear from you. Join our team and be a part of a dynamic and innovative company that is shaping the future of data analytics. Apply today!