Customer Support Specialist

AngelCare; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading provider in water and waste management solutions is seeking a Customer Support Specialist in Durban. This role involves providing exceptional support to customers, handling inquiries and complaints, and collaborating with other departments. The ideal candidate will have at least 2 years of relevant experience, excellent communication skills, and knowledge of the industry is a plus. This full-time position offers a competitive salary and benefits package.

Benefits

Competitive salary

Benefits package

Training and development programs

Qualifications

• Minimum of 2 years of experience in a customer service or support role.
• Strong decision-making abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to customer inquiries and provide timely and accurate information.
• Handle customer complaints and resolve issues efficiently.
• Identify opportunities to improve customer service processes.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Education

High School Diploma

Bachelor's degree in Business or related field

Tools

Microsoft Office

Customer service software

Job description

, Permanent Position: Customer Support Specialist Company Overview: Msuez Uk is a leading provider of water and waste management solutions in Durban, South Africa. We are committed to delivering sustainable and innovative solutions to our customers, helping them to manage their resources efficiently and responsibly. Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction and loyalty to our company. Key Responsibilities: - Respond to customer inquiries and provide timely and accurate information and solutions. - Handle customer complaints and resolve issues in a professional and efficient manner. - Maintain a high level of product and service knowledge to effectively assist customers. - Collaborate with other departments to address customer needs and concerns. - Keep accurate records of customer interactions and transactions. - Identify opportunities to improve customer service processes and procedures. - Participate in training and development programs to enhance customer service skills. Qualifications: - High School Diploma or equivalent; Bachelor's degree in Business or related field preferred. - Minimum of 2 years of experience in a customer service or support role. - Excellent communication and interpersonal skills. - Strong problem-solving and decision-making abilities. - Proficient in Microsoft Office and customer service software. - Ability to work independently and in a team environment. - Knowledge of water and waste management industry is a plus. Contract Details: This is a full-time, permanent position with competitive salary and benefits package. The working hours are Monday to Friday, 9am to 5pm. Occasional overtime may be required. If you are a self-motivated and customer-oriented individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Support Specialist position at Msuez Uk. Join our team and make a positive impact in the water and waste management industry.