Customer Support Specialist

AngelCare; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading provider of water solutions is looking for a Customer Support Specialist in Cape Town, South Africa. The role requires excellent communication skills and technical support experience, with responsibilities including responding to customer inquiries, providing technical assistance, and collaborating with internal teams. The ideal candidate will have at least 2 years of customer service experience, technical proficiency, and a passion for improving customer satisfaction. Attractive salary and benefits are offered.

Benefits

Competitive salary and benefits package

Opportunities for growth and development

Training opportunities

Qualifications

• Minimum of 2 years experience in a customer service or technical support role.
• Ability to work independently and in a team environment.
• Knowledge of water and wastewater treatment systems is a plus.

Responsibilities

• Respond to customer inquiries and complaints in a timely manner.
• Provide technical support regarding products and services.
• Maintain accurate customer records and documentation.
• Identify and suggest process improvements for customer experience.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Problem-solving abilities

Analytical skills

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

Microsoft Office

CRM software

Job description

, permanent Position: Customer Support Specialist Company Overview: Msuez Uk is a leading provider of water and wastewater treatment solutions, serving clients across the globe. We are committed to delivering innovative and sustainable solutions that help preserve the environment and improve the quality of life for communities. Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist in our Cape Town, South Africa office. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for providing exceptional customer service. Key Responsibilities: - Respond to customer inquiries and complaints in a timely and professional manner - Provide technical support to customers regarding our products and services - Collaborate with internal teams to resolve customer issues and ensure customer satisfaction - Maintain accurate and up-to-date customer records and documentation - Identify and suggest process improvements to enhance the customer experience - Stay up-to-date with product knowledge and industry trends - Assist with sales and marketing efforts by promoting our products and services to potential customers - Attend training and development sessions to enhance skills and knowledge Qualifications: - High school diploma or equivalent; Bachelor's degree in a related field preferred - Minimum of 2 years experience in a customer service or technical support role - Excellent communication and interpersonal skills - Strong problem-solving and analytical abilities - Proficient in Microsoft Office and CRM software - Ability to work independently and in a team environment - Knowledge of water and wastewater treatment systems is a plus We Offer: - Competitive salary and benefits package - Opportunities for growth and development within the company - A supportive and collaborative work environment - Training and development opportunities - The chance to make a positive impact on the environment and communities around the world If you are a dedicated and customer-oriented individual looking to join a dynamic team, we encourage you to apply for the position of Customer Support Specialist at Msuez Uk. We look forward to hearing from you!