Customer Support Representative Task 11

Bell Equipment; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading machinery company in Johannesburg is seeking a qualified Earthmoving Mechanic to provide technical assistance and ensure the achievement of parts and labour sales budgets. The ideal candidate will have a minimum of 5 years' experience in the field and strong skills in hydraulic, electrical, and pneumatic systems. This role emphasizes effective communication, resourcefulness, and self-motivation.

Qualifications

• Minimum of 5 years' experience as a qualified earthmoving mechanic.
• Good understanding of hydraulic, electrical and pneumatic circuit diagrams.
• Must be resourceful and self-motivated.

Responsibilities

• Provide technical assistance.
• Ensure that parts and labour sales budgets are achieved.
• Perform technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Commissioning of components.
• Installations/machine hand overs including operator training & maintenance training.

Skills

Good communication

Public Relations

Report writing skills

Resourceful

Self-motivated

Understanding of circuit diagrams

Education

Qualified Earthmoving Mechanic

Job description

Applications for the following position are invited from suitably qualified interested parties.

However, permanent team members will be considered in the first instance thereafter external applicants will be considered.

The employment decision shall be informed by the Employment Equity Plan of the company.

It is the company's intention to promote equity (race, gender & disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan.

DUTIES

Provide technical assistance.

Client contact.

Ensure that parts and labour sales budgets are achieved.

Technical diagnosis of customer problems.

Provide immediate corrective action or feedback to service staff.

Installations / machine hand overs including operator training & maintenance training.

Commissioning of components.

Condition assessment of Bell machines in the field.

REQUIREMENTS

Applicants must be qualified Earthmoving Mechanics.

Good communication, Public Relations & report writing skills.

Must be resourceful & self-motivated.

Good understanding of hydraulic, electrical & pneumatic circuit diagrams.

Minimum of 5 years' experience as qualified earthmoving mechanic.

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.