Customer Support Representative

Playa Bets; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading betting company in Mbombela is seeking experienced Customer Support Agents. In this full-time, on-site role, you will assist customers with their inquiries, resolve issues, and provide accurate information about services. Ideal candidates will have customer service experience and strong communication skills.

Qualifications

• Proven experience in customer service or support, preferably in betting/gaming industry.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle customer queries via phone, email, and in-person.
• Provide accurate information about betting services and promotions.
• Resolve complaints and escalate where necessary.
• Process account updates and adjustments.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Education

High school diploma (Matric)

Job description

Playa Bets is South Africa’s premier betting destination, offering an exciting online, mobile, and retail betting experience for sports enthusiasts and lucky number fans. With a strong national presence and fully licensed operations, Playa Bets is proudly 100% South African and committed to delivering world-class betting opportunities.

Role Description

We are looking for experienced Customer Support Agents to join our team in Mbombela (Nelspruit), Mpumalanga. This is a full-time, on-site role.

As a Customer Support Agent, you will be responsible for assisting customers with their inquiries, resolving issues, processing account adjustments, and ensuring a seamless customer experience. You’ll play a key role in maintaining excellent customer relationships and supporting our mission of providing reliable, friendly, and efficient service.

Key Responsibilities

• Handle customer queries via phone, email, and in-person
• Provide accurate information about betting services and promotions
• Resolve complaints and escalated where necessary
• Process account updates and adjustments
• Maintain a high level of professionalism and customer satisfaction

Qualifications & Requirements

• Must reside in Mbombela (Nelspruit), Mpumalanga
• Proven experience in customer service or support (experience in betting/gaming industry advantageous)
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Problem-solving skills with attention to detail
• Minimum: High school diploma (Matric)

💡 If you are passionate about customer service and meet the requirements, we’d love to hear from you!

📍 Location: Mbombela (Nelspruit), Mpumalanga