Customer Support Representative

Fasta; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-moving FinTech company in Cape Town is seeking a Customer Support Representative. The role involves assisting customers with inquiries, maintaining records, and handling complaints. The ideal candidate must have a Matric Certificate and strong communication skills. Experience in customer service is advantageous. This full-time position offers a competitive salary and growth opportunities within a supportive team environment.

Benefits

Competitive salary

Opportunity to grow

Supportive team environment

Qualifications

• Previous customer service or call centre experience is advantageous.
• Proficiency in additional South African languages is a plus.
• Experience in financial services or a fintech environment is a plus.

Responsibilities

• Assist customers with inquiries and troubleshooting.
• Maintain accurate records of customer interactions.
• Handle customer complaints and provide timely solutions.
• Escalate complex cases to relevant departments.

Skills

Strong communication skills

Problem-solving mindset

Ability to work independently

Customer-first attitude

Computer literacy

Attention to detail

Education

Matric Certificate (Grade 12)

Job description

Company Description

FASTA is an innovative online credit provider dedicated to offering fast, reliable, and accessible financial solutions to South Africans.

Role Description

We are looking for a Customer Support Representative to join our growing team.

This is a full‑time, on‑site role located in the City of Cape Town.

The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting issues, maintaining accurate records of customer interactions, and ensuring a smooth and professional customer experience.

The representative will also handle customer complaints and provide appropriate solutions in a timely manner.

This role requires strong communication skills, attention to detail, and the ability to thrive in a fast‑paced environment.

Things you need to be great at

• Handling incoming customer queries via phone, email, and chat in a professional and timely manner.
• Providing accurate information about products, services, and account details.
• Assisting customers with account access, application processes, and troubleshooting.
• Escalating complex cases to the relevant departments when necessary.
• Maintaining accurate records of customer interactions using internal systems.
• Ensuring compliance with company policies, regulatory requirements, and data protection standards.
• Contributing to continuous improvement of customer service processes.

Minimum Requirements

• Matric Certificate (Grade 12) – essential.
• Previous customer service or call centre experience (advantageous).
• Strong communication skills in English (verbal and written); proficiency in additional South African languages is a plus.
• Computer literacy with the ability to work across multiple systems.
• Problem‑solving mindset with a customer‑first attitude.
• Ability to work independently and as part of a team.
• Experience in financial services or a fintech environment is a plus.
• Ability to work in shifts, including weekends and public holidays, if required.

What We Offer

• Competitive salary.
• Opportunity to grow within a fast-moving FinTech company.
• Supportive team environment and modern workspace.