Customer Support Manager — Lead Growth & CX Excellence

YesPlay; Wes-Kaap; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading gaming company is seeking a Customer Support Manager to oversee team operations and improve support processes. The ideal candidate will have experience in managing support teams, implementing KPIs, and enhancing customer satisfaction. Responsibilities include leading team performance, refining support strategies, and ensuring the team meets their goals and standards. This role offers an opportunity to make a significant impact within a dynamic organization.

Qualifications

• Minimum 2 years as a Customer Support Manager, overseeing a team of 10+.
• Solid understanding of KPIs and their management.
• Ability to lead change with employee-centric vision.

Responsibilities

• Ensure smooth daily operations of the customer support team.
• Monitor and meet daily, weekly, and monthly KPIs.
• Analyze support gaps and propose improvements.

Skills

Leadership skills

Analytical skills

Performance Management

Time Management

Stress Management

Education

National Diploma

Tools

Zendesk

Job description

A leading gaming company is seeking a Customer Support Manager to oversee team operations and improve support processes. The ideal candidate will have experience in managing support teams, implementing KPIs, and enhancing customer satisfaction. Responsibilities include leading team performance, refining support strategies, and ensuring the team meets their goals and standards. This role offers an opportunity to make a significant impact within a dynamic organization.