Customer Support Manager

Michael Page; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Support Manager in Johannesburg to oversee customer service processes, manage a team, and drive performance improvements in the Oil and Gas Industry. Candidates must have a strong background in customer service, excellent analytical skills, and a proactive approach to problem-solving. The role offers a competitive benefits package and opportunities for growth.

Benefits

Comprehensive medical aid

Pension contributions

Performance bonuses

Opportunities for growth

Supportive work environment

Qualifications

• Experience in customer service or related functions in professional services.
• Minimum 5 years in distribution business with supply chain exposure.
• Must have managed a team of 10 individuals.

Responsibilities

• Oversee customer service processes for client experience.
• Analyze data to identify improvements.
• Collaborate with teams to align service strategies.
• Manage and mentor the customer support team.
• Develop strong client relationships.

Skills

Customer service background

Strong analytical skills

Team management

Excellent communication skills

Proactive problem-solving

Job description

Responsibilities

Oversee and enhance customer service processes to ensure high-quality client experiences.

Analyse operational data to identify areas for improvement and implement solutions.

Collaborate with cross-functional teams to align customer service strategies with overall business goals.

Manage and mentor a team to achieve departmental objectives and KPIs.

Develop and maintain strong client relationships, acting as a key point of contact for escalations.

Ensure compliance with company policies and industry regulations.

Pricing, scheduling, coordination Prepare detailed reports and presentations for senior management on performance metrics.

Support the implementation of new systems and technologies to enhance efficiency.

Qualifications

The Successful Applicant A successful Customer Support Manager should have : A background in customer service or related functions within the professional services industry.

Strong analytical skills and the ability to interpret operational data effectively.

Proven experience in managing teams and driving performance improvements.

Excellent communication skills, both written and verbal, for stakeholder engagement.

A proactive approach to problem-solving and decision-making.

Must come from the Oil and Gas Industry Must have managed a team of 10 individuals must be willing to be in SOuth Africa, Johannesburg 5 years minimum experience in distribution business including supply chain exposure and retail operations Familiarity with relevant systems or software used in customer service management

Benefits

What's on Offer A competitive benefits package including comprehensive medical aid and pension contributions.

Performance bonuses paid out annually in March.

A permanent role with opportunities for growth and development.

A professional and supportive work environment in the Johannesburg office.

Opportunity

This is an excellent opportunity for an experienced Customer Support Manager to make a significant impact in the professional services industry.

If this sounds like the next step in your career, we encourage you to apply.