Customer Support Engineer (Icheon/Cheongju - 인재DB등록)

KLA; Bloemfontein; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A global leader in semiconductor solutions is seeking a Hardware Technical Support representative in Bloemfontein, South Africa. This role involves providing technical support for KLA equipment, managing customer communications, and troubleshooting equipment issues. Ideal candidates should hold a relevant Bachelor's degree and possess strong problem-solving and collaboration skills. KLA offers a competitive rewards package in an inclusive environment.

Benefits

Competitive rewards package

Family-friendly benefits

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience in providing technical support is preferred.
• Proficient in English, with a focus on speaking skills.

Responsibilities

• Provide customer-focused hardware technical support.
• Manage and monitor KLA equipment based on customer communication.
• Serve as the primary contact for troubleshooting equipment issues.
• Collaborate with headquarters and related departments for complex issue resolution.

Skills

Technical support

Customer communication

Problem-solving

Collaboration

Education

Bachelor's degree or expected graduate

Major in electronics, electrical, physics, mechanical, or semiconductor

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

• KLA 주요 장비의 담당자로서 고객에게 Hardware 중심 기술 지원
• 고객과의 커뮤니케이션을 기반으로 KLA 장비의 관리 및 모니터링 실시
• KLA 장비 구동에 문제가 발생했을 경우, 1차적인 문제 해결 담당자로서 제반 사항을 전담
• 장비 유지 및 보다 복잡한 문제에 대한 해결을 위해 본사 및 유관 부서와의 협업 진행

Minimum Qualifications

• 4년제 학사 이상 소지자 또는 졸업 예정자
• 전자, 전기, 물리, 기계, 반도체 관련 학사 또는 석사 전공
• OPIC-IM2 이상, TOEIC Speaking 6급 이상 영어회화 가능자 우대

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Please note that KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee.