Customer Support and Sales Adviser

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer support company is looking for a motivated Sales Advisor in Umhlanga Rocks. The ideal candidate will have strong sales and customer service skills, focusing on providing excellent customer experiences. Responsibilities include resolving customer issues, converting calls into sales, and building rapport with clients. This role offers competitive benefits including medical insurance and attendance bonuses, ensuring a supportive environment where growth and development are encouraged.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

KPI Bonus

Free Breakfast Monday

Qualifications

• Minimum 12 months sales experience and 12 months customer service experience.
• Recent 1-year unbroken tenure is required.
• Resides within a 30 KM radius from the office.

Responsibilities

• Provide excellent customer service, resolving issues first time around.
• Convert incoming customer service calls into sales.
• Conduct needs analysis to offer the best products.

Skills

Excellent verbal communication

Soft Skills

Sales Ability

Customer centricity

Ability to multitask

Education

Grade 12 or NQF 4 Equivalent

Job description

Job Description

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Overview

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills

• Advanced sales/upselling or retentions experience.

What else to expect?

• In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday

Core Behaviour

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

It's not just about what we do, but the way we do it. And it's our values that make us special.

Apply