Customer Support Agent - Johannesburg

Paymentology; Johannesburg; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading payment technology firm in Johannesburg seeks a Customer Support Agent to serve as the first point of contact for clients. The role involves resolving customer queries, troubleshooting issues, and contributing to service improvements in a dynamic global team. Ideal candidates will have 2-3 years of customer support experience, excellent communication skills, and a strong customer focus. This is a hybrid position that requires 3-5 days in the office weekly.

Qualifications

• Proven experience in customer support service desk or call centre roles.
• Ability to troubleshoot and resolve customer issues effectively.
• Background in documenting issues and contributing to knowledge-sharing.

Responsibilities

• Respond to customer queries via multiple support channels.
• Troubleshoot customer issues and provide accurate solutions.
• Document customer interactions in the knowledge base.

Skills

Excellent communication skills

Strong customer focus

Problem-solving

Organisational skills

Adaptability

Education

2-3 years experience in customer support

Experience in fintech or banking

Job description

Overview

At Paymentology we re redefining what s possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa cards at scale - across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.

We re looking for a Customer Support Agent to be the first point of contact for our clients ensuring their queries are resolved quickly effectively and with care. This role is central to building customer trust and satisfaction handling day-to-day support interactions escalating issues when needed and contributing to continuous service improvements. If you re passionate about customer service problem-solving and being part of a dynamic global team this is your opportunity to grow and make an impact.

Please note that this is a hybrid position ranging from 3-5 days in our Johannesburg office per week.

What you get to do

• Respond to customer queries via multiple support channels in a timely and professional manner
• Troubleshoot customer issues and provide clear accurate solutions
• Escalate cases to senior team members or other departments where necessary
• Document customer interactions and recurring issues in the knowledge base
• Contribute feedback on customer pain points to improve support processes
• Collaborate with colleagues across teams to resolve customer concerns
• Deliver a consistently positive customer experience by following best practices and service standards

What you can look forward to

At Paymentology it s not just about building great payment technology it s about building a company where people feel they belong and their work matters. You ll be part of a diverse global team that s genuinely committed to making a positive impact through what we do. Whether you re working across time zones or getting involved in initiatives that support local communities you ll find real purpose in your work - and the freedom to grow in a supportive forward-thinking environment.

Travel Requirements:

What it takes to succeed

• Excellent communication skills both written and verbal
• Ability to troubleshoot and resolve problems effectively
• Strong customer focus with the ability to stay calm under pressure
• Proven organisational and time-management skills
• Comfortable working with multiple systems and tools
• Adaptability and willingness to learn new processes and technologies

Education & Experience

• 2 3 years experience in customer support service desk or call centre roles
• Experience in fintech banking or technology environments is a plus
• Demonstrated ability to handle customer queries independently
• Background in documenting issues and contributing to knowledge-sharing resources
• Technical skill and ability are important for the role

Remote Work Yes

Employment Type Full time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience

years

Vacancy

1