Customer Support Agent - JHB

Datafin IT Recruitment; Johannesburg; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is seeking a Customer Support Agent in Johannesburg for a rapidly expanding digital banking platform. The role blends customer support with compliance responsibilities. Ideal candidates should possess strong customer service experience and critical thinking skills, exhibiting high emotional intelligence. This full-time position requires working shifts, including weekends. Hybrid work is offered with weekly in-office meetings.

Qualifications

• Experience in customer service, hospitality, or compliance preferred.
• High emotional intelligence and ability to read customer needs effectively.

Responsibilities

• Provide exceptional customer service via digital platforms.
• Conduct customer verification and compliance checks.
• Investigate complex issues and escalate when necessary.
• Use critical thinking to spot trends and fraud patterns.
• Maintain a high level of technical savviness for app-related issues.
• Collaborate with the team in a hybrid work environment.

Skills

Customer service

Compliance

Critical thinking

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor's degree preferred

Job description

Overview

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

Environment

Our client is a rapidly expanding digital banking platform that redefines traditional banking through innovative technology-driven solutions. Renowned for delivering seamless digital experience cost-effective services and a customer-first approach the Bank operates with a lean team and a flat hierarchy that fosters agility and dynamic collaboration. They are seeking highly motivated customer-focused professionals to join their Customer Relationship Management (CRM) team. This role uniquely blends customer support with compliance responsibilities ensuring that clients receive exceptional service while upholding the highest ethical standards.

Responsibilities

• Provide exceptional customer service via digital platforms ensuring queries and complaints are resolved efficiently.
• Conduct customer verification and compliance checks.
• Investigate complex issues and if necessary escalate to the appropriate internal teams.
• Use critical thinking to spot trends potential fraud patterns and customer pain points.
• Maintain a high level of technical savviness to assist customers with app-related issues and banking technology.
• Work in shifts (08:00-18:00 or 12:00-21:00) including weekend rotations (one weekend every four to five weeks with a corresponding Thursday and Friday off).
• Collaborate with the team in a hybrid work environment attending in-office meetings once a week.

Qualifications and Requirements

• Bachelors degree preferred but not required (consideration for strong candidates with relevant experience).
• Experience in customer service, hospitality, or compliance preferred.
• High emotional intelligence and ability to read customer needs effectively.

Attributes

• Strong critical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to a fast-paced startup environment.

Important Notes

While we would really like to respond to every application, if you are not contacted for this position within 10 working days please consider your application unsuccessful.

Comments - Eligibility and Application Instructions: Only SA Citizens will be considered for this role. If you are not in the location of any of the jobs, please note your relocation plans in all applications and correspondence. Apply here or email a Word copy of your CV and mention the reference number of the job.

Desired Experience & Qualification: Customer Support Agent JHB

Required Experience: Unclear Seniority

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Full-Time

Experience: years

Vacancy: 1