Customer Support

Jonsson Workwear; Noord-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading workwear company in Northern Cape is seeking a driven Customer Support individual to provide exceptional in-store service. Responsibilities include building customer connections, utilizing product knowledge, and ensuring a smooth customer experience. The ideal candidate is professional, well-spoken, and obsessed with customer satisfaction, dedicated to fulfilling commitments with efficiency.

Qualifications

• Driven and professional with a customer-obsessed mindset.
• Strong communication and interpersonal skills.
• Ability to maintain accuracy and urgency.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections.
• Utilise product knowledge to suggest solutions.
• Ensure smooth experience for customers.

Skills

Exceptional customer service

Communication skills

Interpersonal skills

Job description

Job title : Customer Support

Job Location : Northern Cape, Kimberley

Deadline : October 25, 2025

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To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers\' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to :

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.