Customer Success Specialist

Growth Troops; Cape Town; Remote; ZAR 1 111 000 - 1 454 000; Full time

Job summary

A leading customer service company seeks a Customer Success Specialist to lead client onboarding and ensure excellent relationships. This role requires 3+ years of experience in managing client relationships, proficiency with automation tools like Zapier, and strong communication skills. You will manage timelines and support renewals, making a significant contribution to the success of clients in a tech-driven environment.

Qualifications

• 3+ years managing client relationships in media, SaaS, or tech-enabled services.
• Hands-on experience with automation tools (Zapier or Make).
• Comfortable managing timelines and workflows.

Responsibilities

• Onboard new clients with structured kickoff calls.
• Manage timelines and automate task flows.
• Communicate clearly with clients and internal teams.
• Troubleshoot issues quickly.
• Support renewals by delivering a strong client experience.

Skills

Client relationship management

Automation tools (Zapier or Make)

Strong communication

Timeline management

Organizational skills

Job description

Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)

About the Role

In this role, you’ll lead client relationships from onboarding through renewal.

You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

What You’ll Do

• Onboard new clients with structured kickoff calls and milestone planning
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience

What You Bring

• 3+ years managing client relationships in media, SaaS, or tech-enabled services
• Hands‑on experience with automation tools (Zapier or Make is a must)
• Strong communication skills and confidence leading calls over Zoom
• Comfortable managing timelines, workflows, and CRM systemsltli>
• Calm, proactive, and highly organized
• Bonus: familiarity with B2B environment

Why This Role Is Unique

• You’ll shape the customer success function at a high-growth studio
• You’ll work at the intersection of content, tech, and strategy
• You’ll help turn creative ideas into scalable systems that clients love