Customer Success & Sales Manager

KingsleyIrons Recruitment Services CC; Johannesburg; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading digital agency in Johannesburg is seeking a Customer Success and Sales Manager to drive client relationships and sales efforts. This hybrid role allows for a blend of acquiring new clients and managing existing accounts, focusing on user-centric solutions. The ideal candidate will have over 3 years in SaaS environments, exceptional communication skills, and a proactive approach to customer advocacy.

Qualifications

• 3+ years’ experience in SaaS customer success, sales, or hybrid roles.
• Excellent written and verbal communication skills.
• Strong consultative, empathetic approach to sales and support.

Responsibilities

• Own and manage customer onboarding.
• Build and maintain trusted relationships with clients.
• Conduct regular check-ins and training sessions.
• Manage the full sales cycle from outreach to closing.
• Develop strategies to target key segments.

Skills

SaaS customer success

Consultative sales

Communication skills

CRM proficiency

Organizational skills

Tools

HubSpot

Intercom

Slack

Job description

Overview

An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to join their expanding team. If you are a dynamic professional who thrives at the intersection of relationship-building, consultative sales, and customer advocacy, this opportunity is for you. This hybrid role allows you to both acquire new clients and ensure their long-term success, while collaborating with diverse teams to deliver world-class solutions that make a meaningful impact.

Minimum Requirements

• 3+ years’ experience in SaaS customer success, sales, or hybrid roles
• Excellent written and verbal communication skills.
• Strong consultative, empathetic approach to sales and support.
• Proficiency with CRM and communication tools (e.g., HubSpot, Intercom, Slack).
• Highly organised, proactive, and self-motivated.
• Ability to simplify technical concepts for non-technical users.

Main Responsibilities

Customer Success

• Own and manage customer onboarding, ensuring a seamless start.
• Build and maintain trusted relationships with SMB and mid-market clients.
• Proactively monitor usage and identify upsell opportunities.
• Conduct regular check-ins, QBRs, and training sessions.
• Collaborate with product/support teams to resolve issues quickly.
• Gather feedback and advocate for customer needs in the roadmap.

Sales

• Qualify inbound leads and conduct discovery calls.
• Manage the full sales cycle from outreach to closing.
• Develop outbound strategies to target key segments.
• Track pipeline, conversion, and sales performance metrics.
• Refine sales materials, pitch decks, and templates.
• Partner with marketing to convert campaigns into revenue.